Tag Archive for: IT Support

How to Color Outside the Lines With IT Support

By George Herbert

A single-vendor IT support contract can help keep everyone on the same page when using new technologies to transform your business. Read More

By George Herbert
Business Manager for Technical Support Services, IBM

December 11, 2017

Quality Managed IT Services Come to Those Who Don’t Wait

By Esther Shein

Outsourcing managed IT services provides businesses with a competitive edge and allows IT more time to prioritize mission-critical problems. Read More

By Esther Shein
Freelance Writer

November 13, 2017

How to Eliminate the Pain Points of Retail IT Support

By Jennifer Arndt

IBM retail IT support solutions can prepare your business for emerging challenges in a digital economy. Read More

By Jennifer Arndt
TSS MVS Business Line Executive - Retail, IBM GTS

November 7, 2017

Don’t Let Micro Problems Become Macro Problems: Rethink IT Support Services

By David Subia

Managing data center support and vendors is complex. Managed IT support with advanced analytics and cognitive computing helps reduce complexity. Read More

By David Subia
Business Line Executive, IBM Technology Support Services

October 27, 2017

Workplace Services Market to Reach New Heights, Study Predicts

By Joe Hewitson

Increased demand for workplace services has organizations on the lookout for ways to streamline business processes. Read More

By Joe Hewitson
News Writer

October 27, 2017

Does Your Retail IT Support Match Your Customer Experience?

By Kendra Gullette

Relying on too many retail IT support vendors? A consolidated retail IT support strategy can improve consumer experience and reduce support spending. Read More

By Kendra Gullette
Global MTSS-MVS Offering Deployment Leader, IBM

October 18, 2017

How a Semantic Analytics Solution Can Improve IT Operations

By Redha Bournas

A semantics-based analytics solution can help organizations improve IT operations and increase the efficiency of their service desk. Read More

By Redha Bournas
E2E Analytics Solution Architect & Analytics Optimization Lead - PhD; Master Inventor, IBM Global Technology Services

October 3, 2017

Four IT Outsourcing Trends Your Organization Should Know About

By Larry Loeb

New IT outsourcing trends are coming to light as organizations seek stronger strategic partnerships with providers in the era of digital transformation. Read More

By Larry Loeb
Freelance Writer

August 17, 2017

Getting IT Right the First Time: Tech Support at the Digital Frontier

By Doug Bonderud

Tech support that matches the pace of digital change can help companies discover problems before they happen rather than pick up the pieces afterward. Read More

By Doug Bonderud
Freelance Writer

August 10, 2017

Will Your IT Budget Benefit From External Tech Support?

By Esther Shein

If you don't have the in-house skills or the IT budget to build an internal infrastructure, your enterprise could benefit from IT support services. Read More

By Esther Shein
Freelance Writer

July 25, 2017