Tag Archive for: IT Support

Are You Ready for Next-Generation Tech Support?

By Juhi McClelland

A next-generation approach to tech support lets your organization streamline operations, reduce complexity and decrease costs. Read More

By Juhi McClelland
General Manager, Technology Support Services – North America

March 16, 2018

A Technology Support Services Road Map for Think 2018

By Ally Klopsch

Come learn about technology support services from the minds behind blockchain, AI and cloud at IBM Think 2018. Read More

By Ally Klopsch
Principal Consultant, Marketing and Communications

February 14, 2018

How to Color Outside the Lines With IT Support

By George Herbert

A single-vendor IT support contract can help keep everyone on the same page when using new technologies to transform your business. Read More

By George Herbert
Business Manager for Technical Support Services, IBM

December 11, 2017

How to Eliminate the Pain Points of Retail IT Support

By Jennifer Arndt

IBM retail IT support solutions can prepare your business for emerging challenges in a digital economy. Read More

By Jennifer Arndt
TSS MVS Business Line Executive - Retail, IBM GTS

November 7, 2017

Don’t Let Micro Problems Become Macro Problems: Rethink IT Support Services

By David Subia

Managing data center support and vendors is complex. Managed IT support with advanced analytics and cognitive computing helps reduce complexity. Read More

By David Subia
Business Line Executive, IBM Technology Support Services

October 27, 2017

Workplace Services Market to Reach New Heights, Study Predicts

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Increased demand for workplace services has organizations on the lookout for ways to streamline business processes. Read More

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October 27, 2017

Does Your Retail IT Support Match Your Customer Experience?

By Kendra Gullette

Relying on too many retail IT support vendors? A consolidated retail IT support strategy can improve consumer experience and reduce support spending. Read More

By Kendra Gullette
Global MTSS-MVS Offering Deployment Leader, IBM

October 18, 2017

How a Semantic Analytics Solution Can Improve IT Operations

By Redha Bournas

A semantics-based analytics solution can help organizations improve IT operations and increase the efficiency of their service desk. Read More

By Redha Bournas
E2E Analytics Solution Architect & Analytics Optimization Lead - PhD; Master Inventor, IBM Global Technology Services

October 3, 2017

The Secret to IT User Satisfaction

By Arthur Cole

The right application management can help IT focus on improving performance in a new realm: user satisfaction. Read More

By Arthur Cole
Freelance Writer

May 1, 2017

Global Politics and Technology Trends Bring IT Outsourcing Challenges

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Evolving political and technological developments will cause IT outsourcing customers to rethink their IT service strategies this year. Read More

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February 15, 2017