Tag Archive for: Digital Workplace
How our 2018 digital workplace predictions played out. And what 2019 will bring.
We kicked off 2018 with the greatest expectations for the use of AI and automation in workplace technology. We forecasted brands worldwide would hear their… Read more
Client Q&A: How an AI service desk inspired Brazil’s BRF to think differently
With more than 30,000 enterprise technology users in locations around the world, the IT service desk for Brazil food company, BRF, keeps as busy as any. This… Read more
Webcast: What’s next for the enterprise help desk?
Listen as IBM Digital Workplace Services experts Niki McKenna and Steve Nekolaichuk discuss the ongoing evolution of enterprise IT service desks. The conversation… Read more
Top 5 business struggles of adopting automated workflows
These days, if you’re not automating at least something in your business workflow, you’re likely lagging behind. Still, despite its miracle-worker ability… Read more
What soccer can teach us about digital workplace services
Soccer is a lot like business: You need a flexible strategy to win consistently. Digital Workplace Services can break the rigid patterns that prevent enterprises… Read more
How disrupters are using aaS to speed digital transformation
Speeding up digital transformation doesn't have to be difficult. Here's why the as-a-service model can be the difference maker. Read more
Why CIOs worldwide are ramping up AI service desks
Dez Blanchfield hosts Piero Chiodo, VP of IBM Workplace Support Services, for an animated conversation about Piero’s personal and professional experiences.… Read more
Three ways to motivate employees to embrace AI service desks
I hear a lot of debate in enterprise service desk circles about, What is “high touch” customer service? It used to be picking up the phone and calling the… Read more
People analytics: The future of HR
Here are a few ways HR departments can use insights from people analytics to drive results. Read more
Spotlight on desktop virtualization services at Citrix Synergy 2018
Hear from IBM thought leaders at this event about how desktop virtualization can improve security, productivity and costs for your enterprise. Read more