IT Survey: Teams Need Faster Problem-Solving and Deployment Speeds

By: Jacqueline Lee| - Leave a comment


Today’s IT teams feel looming pressure to both develop new solutions and deploy them at lightning speed. Chef Software’s recent IT survey of 1,500 professionals in the field confirmed that IT is prioritizing fast and frequent deployments, rapid service failure resolution and low deployment failure rates.

Chef also found that cross-functional teams that blend development and infrastructure operations — otherwise known as DevOps teams — achieve the highest success rates when rolling out new solutions. These teams are 17 percent more likely to infuse new changes into production on a regular basis. They also deploy changes into production on demand 24 percent more often than traditional teams.

With mounting expectations to push more applications and updates into production at higher speeds, IT simply doesn’t have time to anticipate every pitfall.

“Recovering from failure quickly is more important to our users than preventing failures altogether,” noted Chef Project Marketing Director George Miranda in his official blog post on the survey.

IT Survey: More Work, Fewer People

According to the Chef IT survey, 63 percent of respondents anticipate heavier IT workloads. However, only 44 percent expect to introduce more people to development teams. These teams are favored, as they’re 33 percent more likely to grow than operations teams. About half of respondents expect ops teams to either stay the same or decrease in headcount.

Unplanned tasks currently account for 20 percent of IT’s workweek. Specifically, 42 percent of this work comes from unexpected deployment failures and 32 percent from unmanaged change. An additional 21 percent of unplanned work includes going back and adding security standards to applications already in production. Thus, survey respondents emphasized that involving security earlier in the development process should be a top IT priority.

Extending automation to compliance testing before putting applications into production could save time and prevent security incidents, notes Miranda. Most IT teams have already automated at least some aspects of infrastructure orchestration and management. However, only one in five IT teams surveyed can repair vulnerabilities within one day. Meanwhile, 55 percent reported inconsistent remediation time frames, sometimes stretching for weeks on end, and 75 percent of respondents audit their compliance processes no more than once per quarter. Automated compliance testing can speed up repair time, minimize hours spent on audits and decrease unplanned work volume.

Hybrid Environments Are Here to Stay

Most IT teams operate in heterogeneous environments, with 95 percent still crafting the right cloud model. While organizations are evenly split on a hybrid versus public cloud preference, only 25 percent prefer a private cloud.

Even users already operating in the cloud only expect 68 percent of infrastructure to be cloud-based. It’s true 89 percent of respondents operate virtual machines, but on average, only 75 percent of their infrastructure is virtual. More than three-fourths of respondents are migrating or have already shifted to container technology — but they still say only 44 percent of infrastructure will be supported by containers. Organizations will operate in mixed environments for the foreseeable future, balancing legacy investments with new technologies.

Today’s businesses are reconfiguring IT department teams to get software into production as quickly as possible. As businesses race to deploy more applications faster, they’ll need flexible infrastructure and teams to stay on the cutting edge.

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About The Author

Jacqueline Lee

Freelance Writer

Jacqueline Lee specializes in business and technology writing, drawing on over 10 years of experience in business, management and entrepreneurship. Currently, she blogs for HireVue and IBM, and her work on behalf of client brands has appeared in Huffington Post, Forbes, Entrepreneur and Inc. Magazine. In addition to writing, Jackie works as a social media manager and freelance editor. She's a member of the American Copy Editors Society and is completing a certificate in editing from the Poynter Institute.

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