Maintaining Store Technology – Rethink the Approach
Technology support has a direct impact on store costs and risks:
- Stores are complex IT enviroments, with up to 37 equipment types, 400+ OEMs and long product lifecycles.
- Traditional thinking is to manage each type of equipment on a separate support contract per provider.
- Multiple contracts = more complexity = higher costs.
- Consider the hidden costs like high availability, customer experience, employee efficiency and Life Cycle Maintenance.
- Consider costs from the store manager’s point of view.
This webinar will address the critical factors to consider in a retail store IT support strategy.View Webinar
Global MVS Retail Business Line Executive
IBM GTS, TSS