Maintaining Store Technology – Rethink the Approach

Technology support has a direct impact on store costs and risks:

  1. Stores are complex IT enviroments, with up to 37 equipment types, 400+ OEMs and long product lifecycles.
  2. Traditional thinking is to manage each type of equipment on a separate support contract per provider.
  3. Multiple contracts = more complexity = higher costs.
  4. Consider the hidden costs like high availability, customer experience, employee efficiency and Life Cycle Maintenance.
  5. Consider costs from the store manager’s point of view.

This webinar will address the critical factors to consider in a retail store IT support strategy.

View Webinar

Speakers:

Jennifer Arndt

Global MVS Retail Business Line Executive

IBM GTS, TSS