Let’s Talk: Reinventing the End User Experience

This is a follow up to last year’s successful discussion about reinventing chatbots. Niki and Stephen share how these technologies can help you reinvent the end user experience. One of the most important reinventions in the service desk/ end user services line of business is to the shift from device-centric to user-centric. Watch us during your lunch break, or on your commute. Let’s talk.

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Speakers:

Niki McKenna

Workplace Support Services-Strategy & Offering Manager

IBM

Stephen Nekolaichuk

Global Offering Manager for Workplace Support Services

IBM