How Will IT Support for Branch Banking Evolve in the Next 5 Years?

If the past few years are a guide, the future of branch banking will be shaped by consumers’ heightened technological expectations. Nearly half of consumers now do their banking only through digital channels. They typically use their mobile devices to pay bills, deposit checks and receive notifications about their account balances. But the increasing use of digital services doesn’t mean customers won’t need their branch banks.

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Domenic Ciccone

Global Business Line Executive, Financial Services, IBM Global Technology Services (GTS)

IBM Services