Hardware support strategies: Forrester TEI study of Multivendor Support

According to Forrester Research, 70–75 percent of a typical tech budget goes to keeping the business running—even if there are no new projects.

To understand how to evaluate the potential financial impact of deploying IBM’s Multivendor Support Services, speakers from IBM and our guest Forrester will present the results of a Total Economic Impact study conducted by Forrester Consulting.

Key findings show that IBM Multivendor Support Services can help customers*:

  • Extend the useful life of equipment by an average of 2.5 years
  • Reduce the time needed for hardware support tasks by 37%
  • Reduce the time needed for vendor relationship management by 43%

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*The Total Economic Impact™ Of IBM Multivendor Support Services, a commissioned study conducted by Forrester Consulting on behalf of IBM, September 2016.


Michele Miller

Director, TSS Business Line Executive

IBM Global Technology Services

William B. Newns

USA Offering Executive for Non-IBM Services

IBM Global Technology Services

Sean McCormick

Senior TEI Consultant

Forrester Consulting