Five emerging trends in technology support services

In recent years, the field of technology support has evolved rapidly to catch up with disruptive services technologies. In the meantime, technology innovation has led to fundamental changes in how support services are delivered. We highlight five technology trends expected to drive the evolution of the tech support services industry, and to shape new paradigms of support services, in the next three to five years.

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Shu Tao, Ph.D.

Manager, Cognitive Platform for Support Services

IBM Watson Research Center