Featured Contributors

All Contributors


Aaron Purcell
IBM Global Technology Services Offering Manager

Abhishek Nagar
IBM Global GTS Product Marketing Manager, Business Resiliency Services

Abin Moozhiyil
WW Product Marketing Leader, IBM Services

Adam Kleiner
Content Director

Aditi Rehan
Offering Manager - Global Network Services

Albert McKeon
Freelance Writer

Alexander Schmid
Executive Consultant and Solution Architect, Global Technology Services

Allen Downs
Vice President of Global Resiliency Services, IBM

Ally Klopsch
Principal Consultant, Marketing and Communications

Amanda Mock
Content Producer, GTS

Ana Maria Bezerra
Executive IT Architect, IBM

Andrea Sayles
General Manager, IBM Business Resiliency Services

Andrew Hacket
Cloud Engineer, IBM Services for Managed Applications

Angel Navarro
IBM Distinguished Engineer, Europe GTS Enterprise IT Transformation Advisor

Angela Welchert
Social Strategist, Global Technology Services, IBM

Anilkumar H Khadke
Global Offering Executive - Resiliency Services, IBM GTS Infrastructure Services

Ann Corrao
CTO and Distinguished Engineer IBM Enterprise application management

Annapoorni Chittore
IBM Integrated Managed Infrastructure Services for Networking leader

Anyck Turgeon
Global Cyber-Resiliency & Security Evangelist

Archana Vemulapalli
General Manager, IBM Network Services

Arpana Devarhubli
Global Offering Manager for Enterprise IT Services, IBM

Arthur Cole
Freelance Writer

Artis Birzins
Senior Architect, IBM Japan

Ashley AuBuchon-Arcand
Innovation Accelerator Program Manager, IBM

Avinash Joshi
Vice President - Infrastructure Services, GTS IBM Asia Pacific


Baba Sri Mishra

Babette Ten Haken
Founder & President, Sales Aerobics for Engineers®, LLC

Baiju Mandalia

Bart Van Den Daele
General Manager, Global Technology Services, IBM Europe

Benedikt Ernst
Senior IT Management Consultant in IBM Resiliency Consulting Services, IBM

Beth Rudden
Distinguished Engineer– Data Science and Analytics Delivery

Biliana Bojilova
Manager Business line, Technology Support Services, IBM Services

Billy Spears
Digital Marketing Manager

Brad Casemore
Research Director for Datacenter Networks, IDC

Brian Gracely
Founder of Cloudcast Media and co-host of The Cloudcast, Lead Cloud Analyst for Wikibon

Brian O Connell

Brian Whitfield
General Manager Healthcare & State Government, IBM Global Technology Services, North America

Brojen Singha
Content Director, IBM Business Resiliency Services


Calvin X

Calvin Xu
Global Leader for Artificial Intelligence, IBM Technology Support Services

Camilla Sharpe
Global SWS MVS Business Manager, Technology Support Services

Carlos Demetrio
Certified Technical Solution Architect, IBM

Carol Zichi
Global Offering Manager for Enterprise Mobility Management, IBM

Cassandra Mooshian
Senior Analyst, TBR, Inc.

Chandra Sekhar Pulamarasetti
Co-Founder & CEO, Sanovi Technologies & VP Cloud Resiliency Orchestration Software and Services, IBM

Charlie Arteaga
IBM Distinguished Engineer - Leader, IBM GTS Global Industry Services - Telecom

Chris Molloy
IBM Distinguished Engineer; Master Inventor

Chris Townsend
General Manager, Services Integration and Solutions IBM Services

Christophe Veltsos


Daniel Newman
Founder and President, Broadsuite, Inc.

Daniel Witteveen
Vice President, IBM Resiliency Services

Darius Koohmarey
ITSM Intelligence product manager, ServiceNow

David Subia
Business Line Executive, IBM Technology Support Services

Denis Masic
Technology Services Global Offering Development Manager

Derek Catlin
Cloud Brokerage Specialist, Cloud Brokerage Center of Competency, IBM Global Technology Services

Dez Blanchfield
Data Scientist and Market Analyst

Dion Smith
Vice President, Global Strategic Partners, Veritas

Domenic Ciccone
Global Business Line Executive, Financial Services, IBM Global Technology Services (GTS)

Dominik Bredel
IT Management Consultant

Donald Kneitel
Healthcare Global Business Line Executive for IBM Technology Support Services

Doug Jones
Global Sales Leader for Edge Delivery Services

Doug Knedgen
IBM Technology Support Services, Director, Retail Industry Sales


Eduardo Alex Marcinari
Digital Workplace Services Leader

Eric Menaker
Vice President - Global Services, IBM Digital Sales

Erik Anderson
Principal Architect, Worldwide Cloud Solutions Automation Strategy, IBM Hybrid Cloud

Erik Radtke
Vice President Enterprise IT Transformation Advisory & Chief Architects, IBM GTS

Eugene Young
Global Leader for Augmented Reality, IBM Technology Support Services


Frank Hendricks
Business Unit Executive - Hybrid Cloud Sales for Africa

Fred Nanouris
Program/Offering Manager for Resiliency Services in Global Technology Services, IBM


Galin Georgiev
Global Offering Manager, Technical Support Services

Gary Jordan
Technical and Production Consultant

Gautam Bhat
Chief Developer, IBM Services Platform with Watson, Technology Lead, GTS

Gene Morita
Global Offering Manager for Managed Mobility Services, IBM

George Herbert
Business Manager for Technical Support Services, IBM

George Lee
Clould & Availability Solutions, IBM Resiliency Services

Gerald Longoria
GTS Mobility Services, Portfolio and Strategy Leader, IBM

Ghislaine Metaireau
Portfolio Marketing Leader for Infrastructure Services, IBM

Gunnar Risberg
IBM Cloud Technical Sales, IT-Architect, IBM


Hannah Tate

Harold Albo
CIO Advisory Center of Competence, IBM GBS

Hemang Dave
Chief Innovation Officer IBM Services, North America

Henry Cipriano
Senior Global Alliance Executive for VMware - Digital Workplace Services

Herb Hernandez
Global Product Marketing Leader, IBM Digital Workplace Services

Hyoun Park
Chief Research Officer, Blue Hill Research


Ignacio M Sierra Ruiz
World Wide Innovation Program Manager (Augmented Reality), IBM TSS

Ilyas Iyoob
Distinguished Engineer, IBM

Ingo Janssen
Go To Market & Portfolio Manager Systems Services DACH GTS, System Services, IBM


Jeanetta Clement
Content Strategist, Cloud Services, IBM Services

Jeff Dean
Global Lead, Digital Workplace Services, GTS, IBM

Jennifer Arndt
TSS MVS Business Line Executive - Retail, IBM GTS

Jens Rathgeber
IBM Distinguished Engineer & CTO, IBM Multi-Vendor Support Services

Jim Comfort
General Manager, GTS Cloud Development & Delivery at IBM

Jim Olson
IBM Distinguished Engineer - GTS TI&A Storage - Systems Services Storage Chief Engineer

Joe Starzyk
Senior Business Development Executive for Resiliency Services, IBM

Jonathan Ribeiro Santos

Josh Nelius
Cloud Customer Analyst, IBM

Judith S. Hurwitz
President and CEO, Hurwitz & Associates

Judy Murphy
Chief Nursing Officer, IBM Healthcare, RN, FACMI, FHIMSS, FAAN

Juergen Loeb
Global Offering Leader for Edge Delivery Services, IBM

Juhi McClelland
General Manager, Technology Support Services – North America

Juli Trexler
Global Executive and Director, IBM Support as a Service Business Line, IBM Global Technology Services

Justin Grant
Security Operations Director for Managed Security Services, IBM

Justine Milne
Business Development Executive for Technical Support Services, IBM

Muhammad Jawwad Paracha
Global Program Manager for Tools, Technology and Transition, IBM


Kai Rösler
Associate Partner & Executive Consultant, IBM

Karl Buck
Global Lead Architect - IBM/Zebra Alliance, GTS

Karpagam Venkataraman
Distinguished Engineer, Resiliency Orchestration, IBM Resiliency Services

Kathy Foley
Content Director, IBM Services Platform with Watson

Kaustubh Vazalwar
Group Manager : Global Resiliency, IBM

Kelley Katsanos
News Writer

Ken Christiance
IBM Distinguished Engineer

Kendra Gullette
Global MTSS-MVS Offering Deployment Leader, IBM

Kent Eastley
Business Development Executive

Kevin Collins
Solution Architect, IBM Global SAP Solutions

Kevin Jackson
CEO/Founder, GovCloud Network

Kurt Anderson
Vice President, IBM Services


Larry Ponemon
Chairman and Founder, Ponemon Institute

Laurence Guihard-Joly
General Manager, Cloud Migration, IBM

Liza Varghese Hessenkamp
Global Product Marketing Leader, IBM Business Resiliency Services

Lori Rosano
Vice President, Business Resiliency Services, North America, GTS

Lynda Stadtmueller
Vice President, Cloud Computing Services Frost & Sullivan


Madhuri Chawla
Director of Enterprise Applications Solutions, IBM Cloud Services

Mahdad Majd
Business Unit Executive, Channel Strategy, IBM Systems Lab Services

Mark Slaga
General Manager of IBM Cloud Managed Application Services

Matthew Johnson
Senior Technical Staff Member for Global Technology Services, IBM

Maura McDonalf

Michael Fasciano
Content Lead, Editor-In-Chief, GTS & CIO

Michael Puldy
Director of Global Business Continuity Management for Global Technology Services, IBM

Michael Walker
Vice President & General Manager Technology Service Support

Mickey Iqbal
IBM Fellow and IBM Master Inventor - Global Lead for GTS Enterprise IT Transformation Advisors, IBM

Mijee Briana Walker
Asia Pacific Leader for IBM Resiliency Services

Mike Errity
Vice President of Resiliency Services, IBM

Mike Williams
IBM Fellow, Hybrid Cloud Architecture

Milind M. Tapaswi
IBM Global GTS Alliances Marketing Leader

Militza Bishop
Global Information and Analytics Program Manager, IBM

Mohammed Farooq
General Manager Brokerage Services, IBM

Monique Ouellette
Vice President of IBM Digital Workplace Services


Neil Alhanti
Senior Writer, IBM Global Technology Services

Nelson Takumi Kavatoko Junior
Subject Matter Expert for Multi-vendor Support Services, IBM

Nicholas C.M. Fuller, PhD
Senior Manager, Cognitive Service Foundations, IBM Research

Nicola McKenna
Workplace Support Services Strategy and Offering Manager, IBM GTS, Infrastructure Services

Nikhil Singh
Global Offering Manager, Workplace Modernization Services



Paul Cyphers
Oracle Product Manager, IBM Global Technology Services

Paul Mears
Brokerage Services Sales, IBM

Pedro Soares
Executive Architect, IBM

Pete Lorenzen
General Manager, IBM Global Industry Services

Peter Schulz
Product Manager, IBM Resiliency Orchestration

Philip Guido
General Manager, IBM Global Technology Services, Infrastructure Services

Piero Chiodo
Vice President, IBM Global Center of Competency Workplace and Mobility Services

Prakash Somani
Offering Leader; Cloud Transformation Services.

Prashant Bhatnagar

Pritpal Arora
Enterprise Architect, TI&A-Enterprise/Analytics Consulting; IBM Expert Cert. IT Specialist, IBM Sr. Inventor



Rafael Garcia
IBM Cloud Managed Applications Services Event Manager

Rahul Pathak
Global Offering Manager, Digital Workplace Services, IBM GTS

Ramachandra Byahatti
Hybrid Cloud Chief Architect

Ranjit Nayak
Principal Product Manager, IBM Cloud Brokerage, Cost & Asset Management

Ray Paskauskas
Executive IT Architect, IBM

Rebecca Hardy
Senior Writer, IBM Global Technology Services

Rich Esposito
General Manager, Digital Workplace Services, IBM Global Technology Services

Rishi Ranjan
Global Offering Leader, IBM Cloud Deployment Services

Robert Erickson

Robert Labori
Manager, IBM Global Alliances Services

Robin Gaddum
Associate Partner for Resilience, IBM

Rohit Thakur
Head of Marketing, IBM Resiliency Orchestration and Global Portfolio Marketing Manager

Ruchi Mahindru
STSM, Cognitive and Analytics for Technical Services


Sam Maatallah
Vice President, Global MultiVendor Sales and Go to Market – IBM Technology Support Services

Sandeep Dhingra
CTO Global Partner & Network Consulting, IBM

Sandeep Sugumaran

Sandipan Dutta
Enterprise Architect, Global Technology Services

Satheesh Kumar
Vice President, IBM Services Platform

Satya Sharma
IBM Fellow and Cognitive Systems CTO

Satya Sharma
IBM Fellow and CTO, Cognitive Systems, IBM

Sean McCormick
Senior Consultant, Forrester

Sean Pike
Program Vice President for IDC's Security Products group

Sebastian Taylor
Business Development Executive - Managed Mobility Services, IBM GTS Europe

Selma Pacheco

Shashank Nair
Social Strategist; IBM Global Technology Services

Sherry Gera
WW Content Director- IBM Network Services

Shivakumar Vaidyanathan
Global Offering Manager for IBM Global Technology Services

Shobit Joshi
Global Offering Manager - Network Consulting and Continuous Availability, GTS

Srinivas Prasad

Stacey Ramos
Master Inventor and Associate Partner, Digital Workplace Services, IBM GTS

Stefan Pappe
Fellow and VP, Technology, Innovation and Automation, IBM GTS

Steve Currie
Distinguished Engineer, IBM

Steve Jacek
Solution Sales Specialist - Orchestration, GTS Infrastructure Services

Steven Carlini
Senior Director of Data Center Offer Management and Marketing, Schneider Electric

Steven Dickens
Cloud Offering Manager, IBM

Surjit Ahluwalia
Global Healthcare Industry Business Line Executive

Susan Kastrinos
Manager, Service Management Tools

Susan Wallace
Global Product Marketing Manager, IBM Services


Tammy Shvartsman
Director, Offering Management, Business Line Executive of Software Support, IBM Services

Tom Lancaster
GTS Network Services Solution Executive, IBM

Tony Savoy

Tony Storr
Mobile at Scale Global Leader

Trevor Fine



Vicky Rose
Executive IT Architect, Enterprise IT Transformation Advisor

Vinodraj G Kuppusamy
Distinguished Engineer, CTO - Resiliency Orchestration

Virginia Mayo
Senior Technical Staff Member (STSM), IBM Senior Certified/L3 IT Specialist GTS

Vugranam Sreedhar
IBM GTS/TSS Global Blockchain Leader


Wendy Croxford
GTS TI&A Manager Enterprise Consulting




Zeb Ahmed
Product Management and Ecosystem Leader, IBM Cloud Migration