Contributors
Featured Contributors
Allen Downs
Vice President of Global Resiliency Services, IBM
Andrea Sayles
General Manager, IBM Business Resiliency Services
Archana Vemulapalli
General Manager, IBM Network Services
Daniel Newman
Founder and President, Broadsuite, Inc.
Jens Rathgeber
IBM Distinguished Engineer & CTO, IBM Multi-Vendor Support Services
Kevin Jackson
CEO/Founder, GovCloud Network
Larry Ponemon
Chairman and Founder, Ponemon Institute
Laurence Guihard-Joly
General Manager, Cloud Migration, IBM
Mohammed Farooq
General Manager Brokerage Services, IBM
Pedro Soares
Executive Architect, IBM
All Contributors
A
Aaron Purcell
IBM Global Technology Services Offering Manager
Abhishek Nagar
IBM Global GTS Product Marketing Manager, Business Resiliency Services
Abin Moozhiyil
WW Product Marketing Leader, IBM Services
Adam Kleiner
Content Director
Aditi Rehan
Offering Manager - Global Network Services
Albert McKeon
Freelance Writer
Alexander Schmid
Executive Consultant and Solution Architect, Global Technology Services
Allen Downs
Vice President of Global Resiliency Services, IBM
Ally Klopsch
Principal Consultant, Marketing and Communications
Amanda Mock
Content Producer, GTS
Ana Maria Bezerra
Executive IT Architect, IBM
Andrea Sayles
General Manager, IBM Business Resiliency Services
Andrew Hacket
Cloud Engineer, IBM Services for Managed Applications
Angel Navarro
IBM Distinguished Engineer, Europe GTS Enterprise IT Transformation Advisor
Angela Welchert
Social Strategist, Global Technology Services, IBM
Anilkumar H Khadke
Global Offering Executive - Resiliency Services, IBM GTS Infrastructure Services
Ann Corrao
CTO and Distinguished Engineer IBM Enterprise application management
Annapoorni Chittore
IBM Integrated Managed Infrastructure Services for Networking leader
Anyck Turgeon
Global Cyber-Resiliency & Security Evangelist
Archana Vemulapalli
General Manager, IBM Network Services
Arpana Devarhubli
Global Offering Manager for Enterprise IT Services, IBM
Arthur Cole
Freelance Writer
Artis Birzins
Senior Architect, IBM Japan
Ashley AuBuchon-Arcand
Innovation Accelerator Program Manager, IBM
Avinash Joshi
Vice President - Infrastructure Services, GTS IBM Asia Pacific
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Babette Ten Haken
Founder & President, Sales Aerobics for Engineers®, LLC
Bart Van Den Daele
General Manager, Global Technology Services, IBM Europe
Benedikt Ernst
Senior IT Management Consultant in IBM Resiliency Consulting Services, IBM
Beth Rudden
Distinguished Engineer– Data Science and Analytics Delivery
Biliana Bojilova
Manager Business line, Technology Support Services, IBM Services
Billy Spears
Digital Marketing Manager
Brad Casemore
Research Director for Datacenter Networks, IDC
Brian Gracely
Founder of Cloudcast Media and co-host of The Cloudcast, Lead Cloud Analyst for Wikibon
Brian Whitfield
General Manager Healthcare & State Government, IBM Global Technology Services, North America
Brojen Singha
Content Director, IBM Business Resiliency Services
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Calvin Xu
Global Leader for Artificial Intelligence, IBM Technology Support Services
Camilla Sharpe
Global SWS MVS Business Manager, Technology Support Services
Carlos Demetrio
Certified Technical Solution Architect, IBM
Carol Zichi
Global Offering Manager for Enterprise Mobility Management, IBM
Cassandra Mooshian
Senior Analyst, TBR, Inc.
Chandra Sekhar Pulamarasetti
Co-Founder & CEO, Sanovi Technologies & VP Cloud Resiliency Orchestration Software and Services, IBM
Charlie Arteaga
IBM Distinguished Engineer - Leader, IBM GTS Global Industry Services - Telecom
Chris Molloy
IBM Distinguished Engineer; Master Inventor
Chris Townsend
General Manager, Services Integration and Solutions IBM Services
D
Daniel Newman
Founder and President, Broadsuite, Inc.
Daniel Witteveen
Vice President, IBM Resiliency Services
Darius Koohmarey
ITSM Intelligence product manager, ServiceNow
David Subia
Business Line Executive, IBM Technology Support Services
Denis Masic
Technology Services Global Offering Development Manager
Derek Catlin
Cloud Brokerage Specialist, Cloud Brokerage Center of Competency, IBM Global Technology Services
Dez Blanchfield
Data Scientist and Market Analyst
Dion Smith
Vice President, Global Strategic Partners, Veritas
Domenic Ciccone
Global Business Line Executive, Financial Services, IBM Global Technology Services (GTS)
Dominik Bredel
IT Management Consultant
Donald Kneitel
Healthcare Global Business Line Executive for IBM Technology Support Services
Doug Jones
Global Sales Leader for Edge Delivery Services
Doug Knedgen
IBM Technology Support Services, Director, Retail Industry Sales
E
Eduardo Alex Marcinari
Digital Workplace Services Leader
Eric Menaker
Vice President - Global Services, IBM Digital Sales
Erik Anderson
Principal Architect, Worldwide Cloud Solutions Automation Strategy, IBM Hybrid Cloud
Erik Radtke
Vice President Enterprise IT Transformation Advisory & Chief Architects, IBM GTS
Eugene Young
Global Leader for Augmented Reality, IBM Technology Support Services
F
Frank Hendricks
Business Unit Executive - Hybrid Cloud Sales for Africa
Fred Nanouris
Program/Offering Manager for Resiliency Services in Global Technology Services, IBM
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Galin Georgiev
Global Offering Manager, Technical Support Services
Gary Jordan
Technical and Production Consultant
Gautam Bhat
Chief Developer, IBM Services Platform with Watson, Technology Lead, GTS
Gene Morita
Global Offering Manager for Managed Mobility Services, IBM
George Herbert
Business Manager for Technical Support Services, IBM
George Lee
Clould & Availability Solutions, IBM Resiliency Services
Gerald Longoria
GTS Mobility Services, Portfolio and Strategy Leader, IBM
Ghislaine Metaireau
Portfolio Marketing Leader for Infrastructure Services, IBM
Gunnar Risberg
IBM Cloud Technical Sales, IT-Architect, IBM
H
Harold Albo
CIO Advisory Center of Competence, IBM GBS
Hemang Dave
Chief Innovation Officer IBM Services, North America
Henry Cipriano
Senior Global Alliance Executive for VMware - Digital Workplace Services
Herb Hernandez
Global Product Marketing Leader, IBM Digital Workplace Services
Hyoun Park
Chief Research Officer, Blue Hill Research
I
Ignacio M Sierra Ruiz
World Wide Innovation Program Manager (Augmented Reality), IBM TSS
Ilyas Iyoob
Distinguished Engineer, IBM
Ingo Janssen
Go To Market & Portfolio Manager Systems Services DACH GTS, System Services, IBM
J
Jeanetta Clement
Content Strategist, Cloud Services, IBM Services
Jeff Dean
Global Lead, Digital Workplace Services, GTS, IBM
Jennifer Arndt
TSS MVS Business Line Executive - Retail, IBM GTS
Jens Rathgeber
IBM Distinguished Engineer & CTO, IBM Multi-Vendor Support Services
Jim Comfort
General Manager, GTS Cloud Development & Delivery at IBM
Jim Olson
IBM Distinguished Engineer - GTS TI&A Storage - Systems Services Storage Chief Engineer
Joe Starzyk
Senior Business Development Executive for Resiliency Services, IBM
Josh Nelius
Cloud Customer Analyst, IBM
Judith S. Hurwitz
President and CEO, Hurwitz & Associates
Judy Murphy
Chief Nursing Officer, IBM Healthcare, RN, FACMI, FHIMSS, FAAN
Juergen Loeb
Global Offering Leader for Edge Delivery Services, IBM
Juhi McClelland
General Manager, Technology Support Services – North America
Juli Trexler
Global Executive and Director, IBM Support as a Service Business Line, IBM Global Technology Services
Justin Grant
Security Operations Director for Managed Security Services, IBM
Justine Milne
Business Development Executive for Technical Support Services, IBM
Muhammad Jawwad Paracha
Global Program Manager for Tools, Technology and Transition, IBM
K
Kai Rösler
Associate Partner & Executive Consultant, IBM
Karl Buck
Global Lead Architect - IBM/Zebra Alliance, GTS
Karpagam Venkataraman
Distinguished Engineer, Resiliency Orchestration, IBM Resiliency Services
Kathy Foley
Content Director, IBM Services Platform with Watson
Kaustubh Vazalwar
Group Manager : Global Resiliency, IBM
Kelley Katsanos
News Writer
Ken Christiance
IBM Distinguished Engineer
Kendra Gullette
Global MTSS-MVS Offering Deployment Leader, IBM
Kent Eastley
Business Development Executive
Kevin Collins
Solution Architect, IBM Global SAP Solutions
Kevin Jackson
CEO/Founder, GovCloud Network
Kurt Anderson
Vice President, IBM Services
L
Larry Ponemon
Chairman and Founder, Ponemon Institute
Laurence Guihard-Joly
General Manager, Cloud Migration, IBM
Liza Varghese Hessenkamp
Global Product Marketing Leader, IBM Business Resiliency Services
Lori Rosano
Vice President, Business Resiliency Services, North America, GTS
Lynda Stadtmueller
Vice President, Cloud Computing Services Frost & Sullivan
M
Madhuri Chawla
Director of Enterprise Applications Solutions, IBM Cloud Services
Mahdad Majd
Business Unit Executive, Channel Strategy, IBM Systems Lab Services
Mark Slaga
General Manager of IBM Cloud Managed Application Services
Matthew Johnson
Senior Technical Staff Member for Global Technology Services, IBM
Michael Fasciano
Content Lead, Editor-In-Chief, GTS & CIO
Michael Puldy
Director of Global Business Continuity Management for Global Technology Services, IBM
Michael Walker
Vice President & General Manager Technology Service Support
Mickey Iqbal
IBM Fellow and IBM Master Inventor - Global Lead for GTS Enterprise IT Transformation Advisors, IBM
Mijee Briana Walker
Asia Pacific Leader for IBM Resiliency Services
Mike Errity
Vice President of Resiliency Services, IBM
Mike Williams
IBM Fellow, Hybrid Cloud Architecture
Milind M. Tapaswi
IBM Global GTS Alliances Marketing Leader
Militza Bishop
Global Information and Analytics Program Manager, IBM
Mohammed Farooq
General Manager Brokerage Services, IBM
Monique Ouellette
Vice President of IBM Digital Workplace Services
N
Neil Alhanti
Senior Writer, IBM Global Technology Services
Nelson Takumi Kavatoko Junior
Subject Matter Expert for Multi-vendor Support Services, IBM
Nicholas C.M. Fuller, PhD
Senior Manager, Cognitive Service Foundations, IBM Research
Nicola McKenna
Workplace Support Services Strategy and Offering Manager, IBM GTS, Infrastructure Services
Nikhil Singh
Global Offering Manager, Workplace Modernization Services
O
P
Paul Cyphers
Oracle Product Manager, IBM Global Technology Services
Paul Mears
Brokerage Services Sales, IBM
Pedro Soares
Executive Architect, IBM
Pete Lorenzen
General Manager, IBM Global Industry Services
Peter Schulz
Product Manager, IBM Resiliency Orchestration
Philip Guido
General Manager, IBM Global Technology Services, Infrastructure Services
Piero Chiodo
Vice President, IBM Global Center of Competency Workplace and Mobility Services
Prakash Somani
Offering Leader; Cloud Transformation Services.
Pritpal Arora
Enterprise Architect, TI&A-Enterprise/Analytics Consulting; IBM Expert Cert. IT Specialist, IBM Sr. Inventor
Q
R
Rafael Garcia
IBM Cloud Managed Applications Services Event Manager
Rahul Pathak
Global Offering Manager, Digital Workplace Services, IBM GTS
Ramachandra Byahatti
Hybrid Cloud Chief Architect
Ranjit Nayak
Principal Product Manager, IBM Cloud Brokerage, Cost & Asset Management
Ray Paskauskas
Executive IT Architect, IBM
Rebecca Hardy
Senior Writer, IBM Global Technology Services
Rich Esposito
General Manager, Digital Workplace Services, IBM Global Technology Services
Rishi Ranjan
Global Offering Leader, IBM Cloud Deployment Services
Robert Labori
Manager, IBM Global Alliances Services
Robin Gaddum
Associate Partner for Resilience, IBM
Rohit Thakur
Head of Marketing, IBM Resiliency Orchestration and Global Portfolio Marketing Manager
Ruchi Mahindru
STSM, Cognitive and Analytics for Technical Services
S
Sam Maatallah
Vice President, Global MultiVendor Sales and Go to Market – IBM Technology Support Services
Sandeep Dhingra
CTO Global Partner & Network Consulting, IBM
Sandipan Dutta
Enterprise Architect, Global Technology Services
Satheesh Kumar
Vice President, IBM Services Platform
Satya Sharma
IBM Fellow and CTO, Cognitive Systems, IBM
Satya Sharma
IBM Fellow and Cognitive Systems CTO
Sean McCormick
Senior Consultant, Forrester
Sean Pike
Program Vice President for IDC's Security Products group
Sebastian Taylor
Business Development Executive - Managed Mobility Services, IBM GTS Europe
Shashank Nair
Social Strategist; IBM Global Technology Services
Sherry Gera
WW Content Director- IBM Network Services
Shivakumar Vaidyanathan
Global Offering Manager for IBM Global Technology Services
Shobit Joshi
Global Offering Manager - Network Consulting and Continuous Availability, GTS
Stacey Ramos
Master Inventor and Associate Partner, Digital Workplace Services, IBM GTS
Stefan Pappe
Fellow and VP, Technology, Innovation and Automation, IBM GTS
Steve Currie
Distinguished Engineer, IBM
Steve Jacek
Solution Sales Specialist - Orchestration, GTS Infrastructure Services
Steven Carlini
Senior Director of Data Center Offer Management and Marketing, Schneider Electric
Steven Dickens
Cloud Offering Manager, IBM
Surjit Ahluwalia
Global Healthcare Industry Business Line Executive
Susan Kastrinos
Manager, Service Management Tools
Susan Wallace
Global Product Marketing Manager, IBM Services
T
Tammy Shvartsman
Director, Offering Management, Business Line Executive of Software Support, IBM Services
Tom Lancaster
GTS Network Services Solution Executive, IBM
Tony Storr
Mobile at Scale Global Leader
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Vicky Rose
Executive IT Architect, Enterprise IT Transformation Advisor
Vinodraj G Kuppusamy
Distinguished Engineer, CTO - Resiliency Orchestration
Virginia Mayo
Senior Technical Staff Member (STSM), IBM Senior Certified/L3 IT Specialist GTS
Vugranam Sreedhar
IBM GTS/TSS Global Blockchain Leader
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Wendy Croxford
GTS TI&A Manager Enterprise Consulting
X
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Zeb Ahmed
Product Management and Ecosystem Leader, IBM Cloud Migration