Hardware and Software Support

IBM builds the power of cognitive analytics into Support as a Service

By Juhi McClelland

Enter new markets with IBM's cognitive-powered Support as a Service technical support. Read more

By Juhi McClelland
General Manager, Technology Support Services – North America

May 16, 2018

Does your retail IT support match your customer experience?

By Kendra Gullette

Relying on too many retail IT support vendors? A consolidated retail IT support strategy can improve consumer experience and reduce support spending. Read more

By Kendra Gullette
Global MTSS-MVS Offering Deployment Leader, IBM

October 18, 2017

Why cognitive systems are crucial for technical support

By Jens Rathgeber

When it comes to challenges related to big data, maintenance and technical support organizations look to cognitive systems for solutions. Read more

By Jens Rathgeber
IBM Distinguished Engineer & CTO, IBM Multi-Vendor Support Services

August 22, 2016

IT ops teams play big in internal customer retention

By Babette Ten Haken

How do you leverage IT operations teams in your internal customer retention strategy?  Their value extends deeper than point-of-service delivery. Are you marginalizing… Read more

By Babette Ten Haken
Founder & President, Sales Aerobics for Engineers®, LLC

May 26, 2016

Do your IT tech support teams enhance LOB value?

By Babette Ten Haken

IT tech support teams, whether insourced or outsourced, can have a significant impact on the future of data-driven businesses. Future data-driven businesses… Read more

By Babette Ten Haken
Founder & President, Sales Aerobics for Engineers®, LLC

May 20, 2016

All you need to know about new shoes and servers in two minutes

By Kendra Gullette

Managing the hardware maintenance of your servers isn't so different from caring for your favorite leather shoes. Read more

By Kendra Gullette
Global MTSS-MVS Offering Deployment Leader, IBM

November 9, 2015

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