Technology Support Services

Manage your Cisco network efficiently with intelligent support

By Biliana Bojilova

Many organizations depend on Cisco’s collaboration, networking, security and software products, but are challenged with maintaining optimal network stability… Read more

By Biliana Bojilova
Manager Business line, Technology Support Services, IBM Services

June 6, 2019

How to choose an IT support provider for cloud transformation

By Juhi McClelland

Most enterprises migrate to the cloud in phases. There’s a need for multicloud and hybrid IT support for data centers, public and private cloud, and software… Read more

By Juhi McClelland
General Manager, Technology Support Services – North America

May 30, 2019

Q&A: How open source technology is shaking up the IT landscape

By Camilla Sharpe

Open source software has become a critical player in the IT world, where 96 percent of commercial applications now include some kind of open source component.… Read more

By Camilla Sharpe
Global SWS MVS Business Manager, Technology Support Services

May 16, 2019

Asset discovery quiz for data center managers

By Militza Bishop

First: Name all the electric devices in your home, even rechargeable speakers, toothbrushes and digital clocks. Lightning round: Name the warranty or support… Read more

By Militza Bishop
Global Information and Analytics Program Manager, IBM

April 30, 2019

The Smart List: Zebra Technologies and IBM take multi-vendor support to the next level

By Rebecca Hardy

The Smart List features the innovative stories of leading IBM Services clients and partners. View more client stories here. Zebra Technologies is a hardware… Read more

By Rebecca Hardy
Senior Writer, IBM Global Technology Services

April 25, 2019

How predictive maintenance impacts ATM support and customer satisfaction

By Domenic Ciccone

In some ways, ATMs are like your children. If you walk into your kid’s bedroom and notice that it’s suddenly spotless, you assume that something big is… Read more

By Domenic Ciccone
Global Business Line Executive, Financial Services, IBM Global Technology Services (GTS)

March 26, 2019

New Forrester study highlights the business case for multi-vendor support

By David Subia

Multi-vendor IT support is my business. I’m really interested in clients’ core needs and how my team can provide value. We recently engaged Forrester Consulting… Read more

By David Subia
Business Line Executive, IBM Technology Support Services

March 21, 2019

Supercharge your IT support with 5 innovative technologies

By Jens Rathgeber

You’ve probably heard the old adage, “If it ain’t broke, don’t fix it.” But when it comes to technical support, the traditional break-and-fix support… Read more

By Jens Rathgeber
IBM Distinguished Engineer & CTO, IBM Multi-Vendor Support Services

March 7, 2019

Client spotlight: Fortis Healthcare puts patients first with centralized IT support

By Rebecca Hardy

Fortis Healthcare Ltd. is a globally dispersed healthcare organization with an employee base of more than 16,000 people. The technology and systems that are… Read more

By Rebecca Hardy
Senior Writer, IBM Global Technology Services

February 21, 2019

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