Technology Support Services

How predictive maintenance impacts ATM support and customer satisfaction

By Domenic Ciccone

In some ways, ATMs are like your children. If you walk into your kid’s bedroom and notice that it’s suddenly spotless, you assume that something… Read more

By Domenic Ciccone
Global Business Line Executive, Financial Services, IBM Global Technology Services (GTS)

March 26, 2019

New Forrester study highlights the business case for multi-vendor support

By David Subia

Multi-vendor IT support is my business. I’m really interested in clients’ core needs and how my team can provide value. We recently engaged Forrester… Read more

By David Subia
Business Line Executive, IBM Technology Support Services

March 21, 2019

Supercharge your IT support with 5 innovative technologies

By Jens Rathgeber

You’ve probably heard the old adage, “If it ain’t broke, don’t fix it.” But when it comes to technical support, the traditional… Read more

By Jens Rathgeber
IBM Distinguished Engineer & CTO, IBM Multi-Vendor Support Services

March 7, 2019

Client spotlight: Fortis Healthcare puts patients first with centralized IT support

By Rebecca Hardy

Fortis Healthcare Ltd. is a globally dispersed healthcare organization with an employee base of more than 16,000 people. The technology and systems that are… Read more

By Rebecca Hardy
Senior Writer, IBM Global Technology Services

February 21, 2019

Data analytics guru Milena Arsova travels the globe championing ATM predictive maintenance

By Erin Poole

If you’re looking for a daily dose of inspiration, look no further. I spoke with Milena Arsova, technology and innovation leader with IBM Technology Support… Read more

By Erin Poole
Senior Writer, IBM Global Technology Services

February 11, 2019

Q&A: Sparking innovation with open source advocate Arturo Suarez

By Camilla Sharpe

Open source software has played an increasingly important role in the IT world, impacting everything from operating systems to programming languages to infrastructure… Read more

By Camilla Sharpe
Global SWS MVS Business Manager, Technology Support Services

February 7, 2019

Deciding between OEM or multivendor support services? 4 things to consider

By Juhi McClelland

When data center equipment reaches the end of warranty, IT management is faced with an important decision concerning their equipment’s availability and serviceability:… Read more

By Juhi McClelland
General Manager, Technology Support Services – North America

February 6, 2019

Service 4.0 helps spur predictive maintenance adoption

By Jens Rathgeber

Predictive Maintenance (PdM) is a popular topic, especially in the industrial and aerospace fields. It has been around for a while, but gained traction with… Read more

By Jens Rathgeber
IBM Distinguished Engineer & CTO, IBM Multi-Vendor Support Services

January 21, 2019

What to do when free Java SE support ends

By Tammy Shvartsman

Does your company use Java Platform Standard Edition (Java SE) 8 to develop web applications? If so, you should know that there have been significant changes… Read more

By Tammy Shvartsman
Director, Offering Management, Business Line Executive of Software Support, IBM Services

January 18, 2019

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