Technology Support Services

Data analytics guru Milena Arsova travels the globe championing ATM predictive maintenance

By Erin Poole

If you’re looking for a daily dose of inspiration, look no further. I spoke with Milena Arsova, technology and innovation leader with IBM Technology Support… Read more

By Erin Poole
Senior Writer, IBM Global Technology Services

February 11, 2019

Q&A: Sparking innovation with open source advocate Arturo Suarez

By Camilla Sharpe

Open source software has played an increasingly important role in the IT world, impacting everything from operating systems to programming languages to infrastructure… Read more

By Camilla Sharpe
Global SWS MVS Business Manager, Technology Support Services

February 7, 2019

Deciding between OEM or multivendor support services? 4 things to consider

By Juhi McClelland

When data center equipment reaches the end of warranty, IT management is faced with an important decision concerning their equipment’s availability and… Read more

By Juhi McClelland
General Manager, Technology Support Services – North America

February 6, 2019

Service 4.0 helps spur predictive maintenance adoption

By Jens Rathgeber

Predictive Maintenance (PdM) is a popular topic, especially in the industrial and aerospace fields. It has been around for a while, but gained traction with… Read more

By Jens Rathgeber
IBM Distinguished Engineer & CTO, IBM Multi-Vendor Support Services

January 21, 2019

What to do when free Java SE support ends

By Tammy Shvartsman

Does your company use Java Platform Standard Edition (Java SE) 8 to develop web applications? If so, you should know that there have been significant changes… Read more

By Tammy Shvartsman
Director, Offering Management, Business Line Executive of Software Support, IBM Services

January 18, 2019

Service 4.0: A closer look at optimized logistics in technology support

By Jens Rathgeber

Next in my Service 4.0 series — optimized logistics. Applying digitization services to logistics is especially important in technology support because… Read more

By Jens Rathgeber
IBM Distinguished Engineer & CTO, IBM Multi-Vendor Support Services

December 26, 2018

Sneak peek: IBM Technology Support Services at Think 2019

By Sam Maatallah

In this digital age, cloud and AI are driving the way technology is designed, managed and delivered. Innovations in these areas have led to fundamental changes… Read more

By Sam Maatallah
Vice President, Global MultiVendor Sales and Go to Market – IBM Technology Support Services

December 21, 2018

Hana Financial Group minimizes downtime with integrated multi-vendor support services

By Michael Walker

Though single-vendor IT environments are all but disappearing, most companies are still figuring out how to deal with the challenges that come with using products… Read more

By Michael Walker
Vice President & General Manager Technology Service Support

December 17, 2018

The hidden retail technology inside your favorite store

By Kendra Gullette

Close your eyes and imagine yourself inside your go-to store for a moment. What do you see? You might envision shoppers, store employees, racks of merchandise… Read more

By Kendra Gullette
Global MTSS-MVS Offering Deployment Leader, IBM

November 30, 2018

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