Technology Support Services

How much does poor customer service cost your business? Too much…at any cost.

By Juhi McClelland

Your customer service department—the one that you expect to resolve customer issues—may now be an issue itself. IBM research has revealed that more than… Read more

By Juhi McClelland
General Manager, Technology Support Services – North America

October 18, 2018

ZendCon conference adds open source enterprise topics

By Camilla Sharpe

In its 11th year, the ZendCon + OpenEnterprise conference returns Oct 15-17 showcasing talent and education from enterprise leaders from all over the world.… Read more

By Camilla Sharpe
Global SWS MVS Business Manager, Technology Support Services

October 15, 2018

Reduce complexity in your data center with smart IT support

By David Subia

Watch the webinar From services that aren’t working properly to products that need to be patched or updated, does it seem like you can’t turn around in… Read more

By David Subia
Business Line Executive, IBM Technology Support Services

October 12, 2018

Service 4.0 paves the way for technology support transformation

By Jens Rathgeber

While many companies look at digitization from a product perspective — Industry 4.0 or industrial IoT — it has a significant impact on the services business.… Read more

By Jens Rathgeber
IBM Distinguished Engineer & CTO, IBM Multi-Vendor Support Services

October 9, 2018

Hardware refresh challenges? Lifecycle maintenance can help

By Denis Masic

Lifecycle maintenance can help companies strike a balance between performance and cost in the data center. Read more

By Denis Masic
Technology Services Global Offering Development Manager

September 28, 2018

Support calls too long? Shorten response times with a virtual assistant

By Calvin Xu

An AI-backed virtual assistant can streamline your technical support service by having answers at the ready, reducing costs and averting headaches. Read more

By Calvin Xu
Global Leader for Artificial Intelligence, IBM Technology Support Services

September 20, 2018

Top five innovations transforming technical support

By Jens Rathgeber

Technical support organizations are facing a challenge: The traditional break and fix the support model no longer meets today’s business requirements. Why?… Read more

By Jens Rathgeber
IBM Distinguished Engineer & CTO, IBM Multi-Vendor Support Services

August 20, 2018

How IBM uses blockchain to power technology support services

By Juli Trexler

Blockchain may be the foundation for today's cryptocurrencies, but it's also making its presence known in technology service and support. Read more

By Juli Trexler
Global Executive and Director, IBM Support as a Service Business Line, IBM Global Technology Services

July 16, 2018

Your data center is complex — your IT support doesn’t have to be

By David Subia

Complex, multivendor data centers place high demands on your IT team, leaving them little time for strategic work. One-source IT support can help lighten the… Read more

By David Subia
Business Line Executive, IBM Technology Support Services

July 9, 2018

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