Digital Workplace Services

Do you really need a desktop? Three trends driving change in the modern digital workplace

By Henry Cipriano

This won’t be news to you, but I’ll say it anyway: the idea of a “standard” workplace is changing. Employees are increasingly using more than one device… Read more

By Henry Cipriano
Senior Global Alliance Executive for VMware - Digital Workplace Services

May 31, 2019

Three ways to motivate employees to embrace AI service desks

By Jeff Dean

There’s a lot of debate in enterprise service desk circles: What is “high-touch” customer service? It used to be picking up the phone and… Read more

By Jeff Dean
Global Lead, Digital Workplace Services, GTS, IBM

May 21, 2019

Why using blockchain for IoT could be your next competitive advantage

By Carol Zichi

Analysts say the Internet of Things boom is just getting started. That means it’s time to talk about blockchain for IoT. Read more

By Carol Zichi
Global Offering Manager for Enterprise Mobility Management, IBM

May 9, 2019

Client Q&A: How an AI service desk inspired Brazil’s BRF to think differently

By Adam Kleiner

With more than 30,000 enterprise technology users in locations around the world, the IT service desk for Brazil food company, BRF, keeps as busy as any. This… Read more

By Adam Kleiner
Content Director

May 3, 2019

The role of analytics on the journey to the cognitive enterprise (Part 2 of 2)

By Carol Zichi

To achieve a cognitive enterprise model, IT must become a disrupter and change agent. IT must also get comfortable with cognitive analytics. Read more

By Carol Zichi
Global Offering Manager for Enterprise Mobility Management, IBM

April 10, 2019

The role of analytics on the journey to the cognitive enterprise (Part 1 of 2)

By Carol Zichi

Even as IT departments successfully give enterprises and users the on-demand access they need and want, the cognitive enterprise promises much more Read more

By Carol Zichi
Global Offering Manager for Enterprise Mobility Management, IBM

April 2, 2019

Survey says what technology employees want

By Adam Kleiner

People want the latest devices, apps and other digital tools. Results from a recent survey show the fever applies to workplace technology, too. Read more

By Adam Kleiner
Content Director

March 12, 2019

AI and blockchain blaze an intelligent trail in healthcare IT services

By Rebecca Hardy

Technologies like artificial intelligence (AI) and blockchain are giving healthcare IT services a dramatic makeover, which presents both an opportunity and… Read more

By Rebecca Hardy
Senior Writer, IBM Global Technology Services

February 13, 2019

5 reasons CIOs love Microsoft 365 for Digital Workplace Services

By Nikhil Singh

The workforce is incredibly diverse in preferences for how they get stuff done, and that dramatically impacts the IT landscape. Employees expect “always-on”… Read more

By Nikhil Singh
Global Offering Manager, Workplace Modernization Services

February 6, 2019

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