Digital Workplace Services
Do you really need a desktop? Three trends driving change in the modern digital workplace
This won’t be news to you, but I’ll say it anyway: the idea of a “standard” workplace is changing. Employees are increasingly using more than one device… Read more
Three ways to motivate employees to embrace AI service desks
There’s a lot of debate in enterprise service desk circles: What is “high-touch” customer service? It used to be picking up the phone and… Read more
Why using blockchain for IoT could be your next competitive advantage
Analysts say the Internet of Things boom is just getting started. That means it’s time to talk about blockchain for IoT. Read more
Client Q&A: How an AI service desk inspired Brazil’s BRF to think differently
With more than 30,000 enterprise technology users in locations around the world, the IT service desk for Brazil food company, BRF, keeps as busy as any. This… Read more
The role of analytics on the journey to the cognitive enterprise (Part 2 of 2)
To achieve a cognitive enterprise model, IT must become a disrupter and change agent. IT must also get comfortable with cognitive analytics. Read more
The role of analytics on the journey to the cognitive enterprise (Part 1 of 2)
Even as IT departments successfully give enterprises and users the on-demand access they need and want, the cognitive enterprise promises much more Read more
Survey says what technology employees want
People want the latest devices, apps and other digital tools. Results from a recent survey show the fever applies to workplace technology, too. Read more
AI and blockchain blaze an intelligent trail in healthcare IT services
Technologies like artificial intelligence (AI) and blockchain are giving healthcare IT services a dramatic makeover, which presents both an opportunity and… Read more
5 reasons CIOs love Microsoft 365 for Digital Workplace Services
The workforce is incredibly diverse in preferences for how they get stuff done, and that dramatically impacts the IT landscape. Employees expect “always-on”… Read more
