Tammy Shvartsman is the Offering Management Executive for IBM Technology Support Services. Tammy is an expert in creating technical support solutions, and her expertise includes Linux development, client support and loyalty, and storage and server technologies. She partners with key technology providers to deliver around-the-clock support for client’s IT ecosystems across the globe. Her team builds comprehensive yet flexible support offerings that reflect today's heterogeneous IT landscape - integrated support for hardware and software from multiple vendors deployed on-premise or in hybrid clouds, in data centers, retail locations, banking networks, or wherever technology is needed.