Redha Bournas

E2E Analytics Solution Architect & Analytics Optimization Lead - PhD; Master Inventor, IBM Global Technology Services

Redha Bournas is an Analytics architect in GTS involved in numerous client engagements with key focus on semantic (unstructured text) analytics, a key ingredient for data feeds into Watson cognitive systems. Prior to his current role, Redha was a Simulation architect in GTS for three years optimizing the staffing levels of ticketing system pools worldwide in order to reduce IBM Help Desk operational costs.

Articles by Redha Bournas

How a semantic analytics solution can improve IT operations

By Redha Bournas

A semantics-based analytics solution can help organizations improve IT operations and increase the efficiency of their service desk. Read more

By Redha Bournas
E2E Analytics Solution Architect & Analytics Optimization Lead - PhD; Master Inventor, IBM Global Technology Services

October 3, 2017

Co-Authored by Redha Bournas

IT operations analytics solutions for your enterprise: Part 2

By Sandipan Dutta

Check out part 2 of our series on IT Operations Analytics (ITOA). IBM architects cover three types of different solutions. Read more

By Sandipan Dutta
Enterprise Architect, Global Technology Services

January 19, 2018

IT operations analytics solutions for your enterprise: Part 1

By Sandipan Dutta

Operations analytics or ITOA can add value to your IT operations environment. Find out why. Read more

By Sandipan Dutta
Enterprise Architect, Global Technology Services

January 18, 2018