Contributor

Redha Bournas

E2E Analytics Solution Architect & Analytics Optimization Lead - PhD; Master Inventor, IBM Global Technology Services

Redha Bournas is an Analytics architect in GTS involved in numerous client engagements with key focus on semantic (unstructured text) analytics, a key ingredient for data feeds into Watson cognitive systems. Prior to his current role, Redha was a Simulation architect in GTS for three years optimizing the staffing levels of ticketing system pools worldwide in order to reduce IBM Help Desk operational costs.

Articles by Redha Bournas

How a Semantic Analytics Solution Can Improve IT Operations

By Redha Bournas

A semantics-based analytics solution can help organizations improve IT operations and increase the efficiency of their service desk. Read More

By Redha Bournas
E2E Analytics Solution Architect & Analytics Optimization Lead - PhD; Master Inventor, IBM Global Technology Services

October 3, 2017