Contributor

Militza Bishop

MVS Global Product Service Planning Program Manager, IBM

Militza Bishop is a global service planning program manager at IBM with a focus on multivendor support and complex solutions. Militza has worked in IBM Technical Support Services for 18 years. Her degree is in Accounting and her main responsibility is developing global offerings. Transformation is always her priority along with continuous improvement of the client's experience. She is an IBM Redbooks Thought Leader and uses social media to share and gather ideas.

Articles by Militza Bishop
IT Support Services

Retail Customer Satisfaction 101 in the Digital Age

By Militza Bishop

What's the single most important goal for any retailer in today's age of instant gratification? Customer satisfaction. Read More

By Militza Bishop
MVS Global Product Service Planning Program Manager, IBM

February 21, 2017

IT Infrastructure

Energy Analytics: An Alternative to Burning Money

By Militza Bishop

Unless you already have energy analytics deployed in your infrastructure, you probably are losing more money than you're making. Read More

By Militza Bishop
MVS Global Product Service Planning Program Manager, IBM

December 12, 2016