Contributor

Kendra Gullette

Global MTSS-MVS Offering Deployment Leader, IBM

Kendra Gullette is a CRM professional with a strong background in creating solutions for various industries and geographies. As a graduate of distinction from IBM's Global Sales School, her focus is always on the client and how to create the best solution with the right message for every deal. In her current role, she helps set the strategy and direction for the Technical Support Services service line. Additionally, she manages training, special events, knowledge repositories, RFP response repositories, best practices, solution standards and sales material development.

Articles by Kendra Gullette

Does Your Retail IT Support Match Your Customer Experience?

By Kendra Gullette

Relying on too many retail IT support vendors? A consolidated retail IT support strategy can improve consumer experience and reduce support spending. Read More

By Kendra Gullette
Global MTSS-MVS Offering Deployment Leader, IBM

October 18, 2017

Cognitive Systems Have the Power to Improve Technical Support

By Kendra Gullette

Call centers have a reputation for unsatisfactory customer service. Can a call center powered by cognitive computing improve its image? Read More

By Kendra Gullette
Global MTSS-MVS Offering Deployment Leader, IBM

September 29, 2016

My Coffeemaker and Other Devices That Should Never Fail

By Kendra Gullette

When everything is working fine in your data center, you begin to think of your equipment much like you would a coffeemaker: It should never fail. Read More

By Kendra Gullette
Global MTSS-MVS Offering Deployment Leader, IBM

September 13, 2016

Navigating Mergers and Acquisitions: Hardware Maintenance in a Changing Environment

By Kendra Gullette

Going through mergers and acquisitions can have a huge impact on technical support services and hardware maintenance. Read More

By Kendra Gullette
Global MTSS-MVS Offering Deployment Leader, IBM

December 18, 2015

All You Need to Know About New Shoes and Servers in Two Minutes

By Kendra Gullette

Managing the hardware maintenance of your servers isn't so different from caring for your favorite leather shoes. Read More

By Kendra Gullette
Global MTSS-MVS Offering Deployment Leader, IBM

November 9, 2015