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Juhi McClelland
General Manager, Technology Support Services – North America
As General Manager of IBM’s Technology Support Services (TSS) business in North America, Juhi leads a multi-billion dollar P&L directly teams across Sales, Delivery, Offerings and Business Operations. She spends much of her time with clients building strategic partnerships to deliver compelling support solutions. She’s passionate about enabling technologies like Predictive Maintenance, Cognitive Support, Augmented Reality and Blockchain for support. Prior to this as Global Vice President of TSS, Juhi led TSS’s development, offerings portfolio and Go-to-Market globally. She was responsible for global multivendor support services, working with key alliance partners across Datacenter, IoT and Software.
Prior to this role, Juhi was IBM’s VP of Sales for Department of Defense. She led a team of sales managers and architects to drive IBM solutions around datacenter transformation, cloud computing and business analytics. As part of IBM Systems Group, Juhi was VP of Global Sales for small and mid-size customers. She managed a multi-billion dollar sales quota and global sales through IBM’s business partner channel.
In addition, she has held several Development and Product Management leadership positions within IBM’s datacenter portfolio worldwide including Vice President of Retail and Global Director of BladeCenter including leading the industry consortium blade.org.
Juhi has worked for IBM in Asia Pacific in the Telecom business and as a Business Transformation Consultant in IBM Global Services Strategy and Change Practice.
Juhi is a member of IBM’s Acceleration Team.
Prior to joining IBM, Juhi has worked with Wipro-Apple, India. She has a Bachelors (Honors) in Economics, Statistics and Systems and MBA in Marketing.
Articles by Juhi McClelland
How to choose an IT support provider for cloud transformation
Most enterprises migrate to the cloud in phases. There’s a need for multicloud and hybrid IT support for data centers, public and private cloud, and software… Read more
By Juhi McClelland
General Manager, Technology Support Services – North America
May 30, 2019
Deciding between OEM or multivendor support services? 4 things to consider
When data center equipment reaches the end of warranty, IT management is faced with an important decision concerning their equipment’s availability and serviceability:… Read more
By Juhi McClelland
General Manager, Technology Support Services – North America
February 6, 2019
How much does poor customer service cost your business? Too much…at any cost.
Your customer service department—the one that you expect to resolve customer issues—may now be an issue itself. IBM research has revealed that more than… Read more
By Juhi McClelland
General Manager, Technology Support Services – North America
October 18, 2018
IBM builds the power of cognitive analytics into Support as a Service
Enter new markets with IBM's cognitive-powered Support as a Service technical support. Read more
By Juhi McClelland
General Manager, Technology Support Services – North America
May 16, 2018
Are you ready for next-generation tech support?
A next-generation approach to tech support lets your organization streamline operations, reduce complexity and decrease costs. Read more
By Juhi McClelland
General Manager, Technology Support Services – North America
March 16, 2018
Pioneers of possible episode 009 with Juhi McClelland
Dez Blanchfield gets up close and personal with Juhi McClelland – VP & Exec, Technology Support Services IBM Global Technology Services (GTS), talking… Read more
By Juhi McClelland
General Manager, Technology Support Services – North America
March 14, 2018
Open source software support helps enterprises stay always-on
With open source software support from IBM Technology Support Services, your enterprise has complete installation, how-to, configuration and compatibility backing. Read more
By Juhi McClelland
General Manager, Technology Support Services – North America
February 27, 2018