Jens Rathgeber

IBM Distinguished Engineer & CTO, IBM Multi-Vendor Support Services

Jens drives innovation initiatives for the IBM Multi-Vendor Services portfolio and leads the IBM global community of technology support experts. As a recognized technical leader, he works with clients to streamline their IT support and transform after-sales-service organizations. In addition he leads the Editorial Board of the Zero Outage Industry Standard Association.

With 20 years of experience in the field of IT operations and technology support, his expertise spans various IT Infrastructure technologies, high availability solutions, IT service management and IT management consulting. He is a member of the IBM Academy of Technology, a certified electrical engineer and holds a diploma in industrial engineering (UAS).

Articles by Jens Rathgeber

Service 4.0 paves the way for technology support transformation

By Jens Rathgeber

While many companies look at digitization from a product perspective — Industry 4.0 or industrial IoT — it has a significant impact on the services business.… Read more

By Jens Rathgeber
IBM Distinguished Engineer & CTO, IBM Multi-Vendor Support Services

October 9, 2018

Top five innovations transforming technical support

By Jens Rathgeber

Technical support organizations are facing a challenge: The traditional break and fix the support model no longer meets today’s business requirements. Why?… Read more

By Jens Rathgeber
IBM Distinguished Engineer & CTO, IBM Multi-Vendor Support Services

August 20, 2018

You deployed open source software — now, what about support?

By Jens Rathgeber

With tighter budgets, high availability demands and new technology adoption, reliable open source software support is paramount. Read more

By Jens Rathgeber
IBM Distinguished Engineer & CTO, IBM Multi-Vendor Support Services

March 30, 2018

Why cognitive systems are crucial for technical support

By Jens Rathgeber

When it comes to challenges related to big data, maintenance and technical support organizations look to cognitive systems for solutions. Read more

By Jens Rathgeber
IBM Distinguished Engineer & CTO, IBM Multi-Vendor Support Services

August 22, 2016