Jeff Dean

Global Lead, Digital Workplace Services, GTS, IBM

Jeff has been with IBM more than eight years and worked in the managed services industry for more than 18 years. He currently leads the Global Digital Workplace Services Center of Competency. Prior to this he led the North American Network SIH. Jeff's broad range of experience gives him unique insights into Digital Workplace Services.

Articles by Jeff Dean

Three ways to motivate employees to embrace AI service desks

By Jeff Dean

There’s a lot of debate in enterprise service desk circles: What is “high-touch” customer service? It used to be picking up the phone and… Read more

By Jeff Dean
Global Lead, Digital Workplace Services, GTS, IBM

May 21, 2019

Break IT down: What’s in store for next-generation help desk services

By Jeff Dean

End-user support needs are fueling a seismic shift in the people, processes and tools IT help desk services need to be successful. Read more

By Jeff Dean
Global Lead, Digital Workplace Services, GTS, IBM

March 12, 2018