Contributor

Hector Paz-Soldan

Principal, ESM Toronto, IBM GTS, Solutions, Del & Transf

Mr. Paz-Soldan is an ITIL, Open Group and IBM certified technical solution architect and consultant with the Global Technology Services arm of IBM Canada. His responsibilities include the development of complex, cross industry integrated IT Systems Management, Service Management and Cloud Computing solutions for IBM clients in North America and Caribbean North. In a previous role as a Business Practice Leader, he successfully managed the OEM and IBM Enterprise Systems Management services practices responsible for developing and signing new business and managing a book of successful implementation projects for IBM Global Services. Mr. Paz-Soldan is a certified professional with the Office of Government Commerce (OGC), UK IT Infrastructure Library (ITIL) program as an ITIL v2 Master and ITIL v3 Expert. Mr. Paz-Soldan is also an IBM confirmed Principal, IBM certified Senior IT Architect and Open Group certified Master IT Architect. Mr. Paz-Soldan has current knowledge and practical experience utilizing IBM’s and industry Systems and Service Management best practices and frameworks. He also holds degrees in Computer Science, Electronic Engineering, Psychology and is currently enrolled in an Astro Physics program at York University in Toronto, Canada.

Articles by Hector Paz-Soldan

New Meets Old: Brokerage vs. ITIL Service Catalog

By Hector Paz-Soldan

IT service management practitioners once embraced the IT service catalog best practices introduced by the Information Technology Infrastructure Library V3. Read More

By Hector Paz-Soldan
Principal, ESM Toronto, IBM GTS, Solutions, Del & Transf

December 23, 2016

A Competitor Is Using Cloud Brokerage Services — Now What?

By Hector Paz-Soldan

It's Friday afternoon. You're looking forward to a well-deserved weekend when you hear your competitor just implemented a cloud brokerage services platform Read More

By Hector Paz-Soldan
Principal, ESM Toronto, IBM GTS, Solutions, Del & Transf

August 31, 2016