Doug Knedgen

IBM Technology Support Services, Director, Retail Industry Sales

Doug leads IBM Technology Support Services' retail business to outpace the industry in growth, guiding clients through technological shifts, delivering the satisfaction of a frictionless payment process and helping them achieve their customer experience objectives. He leverages the benefit of extensive experience in the areas of retail industry sales, executive management, leading a global divestiture and developing lasting customer relationships.

Articles by Doug Knedgen

The IBM Intelligent Store: Transforming Retail Support Through Innovation

By Doug Knedgen

Build and support an intelligent store to deliver a customer experience that meets the demands of the digital age. Read More

By Doug Knedgen
IBM Technology Support Services, Director, Retail Industry Sales

June 6, 2018