Doug leads IBM Technology Support Services' retail business to outpace the industry in growth, guiding clients through technological shifts, delivering the satisfaction of a frictionless payment process and helping them achieve their customer experience objectives. He leverages the benefit of extensive experience in the areas of retail industry sales, executive management, leading a global divestiture and developing lasting customer relationships.

Doug leads IBM Technology Support Services' retail business to outpace the industry in growth, guiding clients through technological shifts, delivering the satisfaction of a frictionless payment process and helping them achieve their customer experience objectives. He leverages the benefit of extensive experience in the areas of retail industry sales, executive management, leading a global divestiture and developing lasting customer relationships.

Articles by Doug Knedgen

Technology Support Services

The IBM Intelligent Store: Transforming Retail Support Through Innovation

By Doug Knedgen

Build and support an intelligent store to deliver a customer experience that meets the demands of the digital age. Read More

By Doug Knedgen
IBM Technology Support Services, Director, Retail Industry Sales

June 6, 2018