Contributor

Carlos Demetrio

Certified Technical Solution Architect, IBM

Carlos Demetrio is a technical solution architect with IBM Brazil specializing in IT outsourcing of end user support, enterprise mobility and endpoint management. In this role, he helps global clients address business challenges with technology. Prior to designing IBM Workplace Support Services solutions, he spend more than 10 years delivering these services to various IBM clients in a broad range of projects and roles.

Articles by Carlos Demetrio

How to Support a Well-Defined Mobile Device Management Platform

By Carlos Demetrio

To allow mobile work while addressing security and infrastructure concerns, a mobile device management solution is essential. Read More

By Carlos Demetrio
Certified Technical Solution Architect, IBM

March 3, 2017

Where to Use Cognitive Solutions in IT Support

By Carlos Demetrio

Using cognitive features to improve the human touch can enhance the efficiency of IT Support. Read More

By Carlos Demetrio
Certified Technical Solution Architect, IBM

February 27, 2017