How to choose an IT support provider for cloud transformation
Most enterprises migrate to the cloud in phases. There’s a need for multicloud and hybrid IT support for data centers, public and private cloud, and software environments. Investing in a hybrid multicloud strategy requires reassessing support needs.
Managing multiple vendors and cloud service providers while maintaining workload availability can be overwhelming and put a strain on resources. An end-to-end support provider with a diverse set of technology capabilities, software knowledge and predictive operational management is ideal.
- Flexible support plan: Look for a provider that helps you design a cost-effective solution customized to your specific cloud migration needs, including technologies and workloads you plan to move later.
- Software-defined and open source software knowledge: Along with skills to support platforms from VMWare to OpenShift, seek a provider that can manage complex open source software stacks (commercial and community open source), from interoperability issues to IT infrastructure availability.
- Predictive maintenance innovation: Automating enterprise support and maintaining an always-on environment is critical for operational efficiency. Predictive maintenance support helps IT identify and prevent hardware failures and helps predictive analytics use data insights to predict trends and behavior.
- Deep technical skills: To ensure workload availability, make sure you have access to highly trained technical specialists that can provide you with end-to-end support.
Watch this video to learn about three IT support problems facing CIOs across industries.