AI and blockchain blaze an intelligent trail in healthcare IT services

By: Rebecca Hardy

Technologies like artificial intelligence (AI) and blockchain are giving healthcare IT services a dramatic makeover, which presents both an opportunity and a challenge for healthcare enterprises. These technologies help improve quality of care and patient outcomes, reduce costs and boost overall efficiency, but it can also be difficult to properly assess the implications of these new systems and effectively migrate away from legacy environments.

Trailblazing technology

AI redefines how large data sets are interpreted and produces advantages for applications ranging from drug discovery to clinical data analysis. And the technology is advancing quickly; AI solutions from IBM Watson Health have already impacted upward of 80,000 healthcare professionals and 185,000 patients.

Despite its computational prowess, AI is still limited by the quality of the data it can access. As a result, blockchain has emerged as a core asset for healthcare IT. In 2017, IBM joined forces with the Centers for Disease Control and Prevention (CDC) to break down the data silos in healthcare IT infrastructure. In partnership with the Food and Drug Administration (FDA), IBM is exploring ways to equip public health agencies to share information in and exchange owner-mediated data from sources like electronic medical records, clinical trials, genomic data and health data from mobile devices, wearables and the Internet of Things (IoT).

Intelligent support for healthcare IT

For the individual healthcare provider, this represents a significant shift — one that will require IT teams to adopt new management and support practices. IT support services are a fantastic resource for technology expertise and help integrate multi-vendor IT platforms. Support services designed for healthcare can help streamline hardware, software, communications and collaboration tool deployment and management. With proactive and increasingly predictive services, an effective support program allows IT staff to stay ahead of support problems that would otherwise hamper service delivery or lead to full outages.

Ultimately, healthcare organizations are in the business of providing care for patients — not building and managing information technology — and IT support services help them do just that.

To learn more about how intelligent IT support can drive value for healthcare organizations and reduce unnecessary spend on device refresh, attend the IBM Device Health with Watson session at Think 2019.

About The Author

Rebecca Hardy

Senior Writer, IBM Global Technology Services

Rebecca Hardy is a storyteller, creative content consultant and writer with IBM Global Technology Services, where she is constantly exploring new ways to communicate across a variety of mediums. She delights in the puzzle of writing and is passionate about applying conversational voice and quirky insights to make even the densest messaging accessible, engaging and... Read more