Four benefits of standardized delivery and offerings with Managed Cloud Services

By: Tony Savoy

Not all managed cloud service vendors can deliver a standardized, consistent level of service across the globe. Some providers focus their efforts on one region. Others aspire to be global but must rely on third-party providers. Few can deliver a standardized, cost-efficient, secure cloud on a truly global scale, which is a critical consideration for multinational enterprises.

In this blog, we’ll look at four key benefits of a standardized, global delivery model: improved service delivery, better data protection, faster time to value and greater access to advanced technologies.

1. Improved service delivery

Can the provider guarantee service delivery levels up through the application layer and does the provider have the same worldwide team responsible for your account for each location? When you are doing business with a global service provider, its products, services, security, policies, provisioning and service delivery levels should be consistent, regardless of where your workload resides, whether it’s across the country or the globe.

Look for a vendor that provides the same service across all its data centers around the world and presents you a single contract and management team. This helps ensure that your applications operate consistently and cohesively. A single set of procedures and policies provides enhanced reliability and greater efficiency. This means you spend less time managing data center operations and the infrastructure that supports your workloads — such as SAP and Oracle — and more time focusing on your business priorities.

2. Better data protection and resilience

Data is at the center of your organization. It must be protected and managed according to security and compliance protocols. As you globalize, the risk to your data is increased. Inconsistent management protocols between data centers can fail to provide the necessary protection. In addition, can your provider deliver on the various geographic standards like GDPR and still provide the same levels of service and compliance?

A single provider with global reach can offer you security and compliance tools and processes designed to work together worldwide, providing more consistent secure data management and improved compliance reporting. Look for multiple layers of security, right from perimeter security through to security of your applications, including isolation of your workloads in multi-tenant environments. Also, is your provider housing the data on its own premises and can it provide insights into exactly where your data is residing?

3. Faster time to value

Standardization allows you to drive automation and drive up the quality of service delivery. A standardized offering model allows quicker onboarding and faster response to client concerns and situations. It allows the ability to provision faster and gain a quicker time to value. It also means that the same virtual machine has the same level of software, OS and security patches. This leaves your team with less time spent loading databases middleware, and applications once a VM has been provisioned.

4. Easier access to advanced technologies

A 2018 Frost & Sullivan report noted that 82 percent of executive users of managed services considered advice from their managed service provider as important, or extremely important. Can your service provider help you get more from your data and help you take advantage of advanced technologies such as Watson, IoT, Blockchain and advanced analytics? In conjunction with SAP, IBM has created multiple APIs to help you get started quickly on the path to new and innovative uses of your data.

If IBM takes care of the day-to-day management of the infrastructure supporting your SAP and Oracle infrastructure, how much time would your IT staff have to focus on delivering higher-value projects?

IBM and standardized offerings

IBM Services for Managed Applications is rolling out standardized offerings across more than 60 data centers and network points of presence across the globe. We do this as a centralized, managed team under a single contract and we ensure a consistent delivery of your services, regardless of location.

IBM offers flexible options to fit your unique needs, from managing infrastructure to the application layers with SLAs up to 99.9 percent. And we support critical enterprise applications like SAP, Oracle, and Commerce. To find out more about what to look for in managed services provider, download this comparison guide  and watch our playlist.

About The Author

Tony Savoy

Vice President, Offering Management, IBM Services for Managed Applications Tony Savoy leads offering management for IBM Services for Managed Applications, setting the global offering strategy and defining the services and technology roadmap for managed enterprise applications, and drive go-to-market initiatives. Tony also leads IBM’s One Cloud for SAP initiative to drive co-innovation across all of... Read more

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