Webcast: What’s next for the enterprise help desk?
Listen as IBM Digital Workplace Services experts Niki McKenna and Steve Nekolaichuk discuss the ongoing evolution of enterprise IT service desks.
The conversation flows from parallels to the world of medicine to pointed opinions about the criticality of AI and analytics for service desk teams.
Niki and Steve discuss:
- The priority of user experience
- When we’ll begin to see virtual agents acting on behalf of IT managers and end users
- How long before companies formalize peer-to-peer support channels for first-line IT support and more