Help reduce costs with one year of High Availability for SAP HANA at no charge

By: Andrew Hacket

Why is high availability so important for SAP HANA?

Andy Hacket (AH): Regardless of industry, customers are increasingly demanding high availability of services and a seamless end user experience. SAP HANA applications support many functions that directly impact business users and often, customers accessing those systems. Any unplanned downtime could prevent you from meeting these heightened expectations, causing your users to miss revenue targets and customers to take their business elsewhere.

The consequences of these outages can be severe not only for large enterprises with massive amounts of customers but also for companies serving smaller, more targeted markets in which losing a single customer might be disastrous.

For example, manufacturers of goods such as medical devices often do business in smaller volumes with higher profit margins. Because those products are so expensive to produce, these companies generally can’t keep extra inventory on hand. Even a few hours of unexpected SAP downtime may result in failure to ship products on time, which can cause lost revenue and customer attrition.

Similarly, businesses doing higher volumes at lower margins must also keep system availability as high as possible. Unplanned outages can result in major drops in production that seriously endanger the manufacturer’s ability to fulfill large orders and drive profits.

What is considered “high availability”? How is it different from standard availability?

AH: Different tiers of availability are offered so you can choose the level that best matches each specific workload. As you would expect, higher service level agreements (SLAs) require larger investments to guarantee availability.

IBM Cloud for SAP Applications offers a standard availability SLA of 99.5 percent and a high availability SLA of 99.9 percent. At first glance, that might not seem like much of a difference. However, that increase becomes extremely significant when you realize it could amount to over three hours per month in uptime for your critical operations such as supply chain management, production, or financial reporting.

Why should IT leaders know about this latest offering from IBM Cloud for SAP Applications?

AH: To help keep your SAP systems up and running, IBM has recently announced that new clients who sign a four-year contract will receive their first year of high availability at no charge for production SAP HANA workloads running on the IBM Cloud. This guarantees a 99.9 percent availability rate in which a production-ready system is available to take over for a failed server at any time.

This offer—which runs until 31 December 2018—is available worldwide for new clients implementing HANA production workloads who sign up for a four-year contract with IBM Cloud for SAP Applications. Terms and conditions apply and there will be charges for early termination. Download this flyer for full terms and conditions and details on the offer.  

IT leaders should also remember that availability outages aren’t always caused by system issues or human errors. Data breaches result in downtime—as well as other serious negative impacts—for your SAP environment. However, recent research from Frost & Sullivan found that 76 percent of cloud managed services users cited increased security in SAP or Oracle workloads as a key benefit of these solutions. To learn more about improving security with cloud managed services check out this whitepaper, sponsored by IBM.

If you’re interested in calculating out the financial return of moving SAP workloads to the cloud, check out this interactive cost benefit estimator.

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About The Author

Andrew Hacket

Cloud Engineer, IBM Services for Managed Applications

Andrew Hacket is an IBM Cloud Engineer and Technical Business Development Executive at IBM Cloud. He has 25 years of experience in IT, including: SAP Applications, oracle solutions, system integration, system hosting, and cloud computing where he has served as a senior program manager and IT architect for large, world-class enterprises. He can be reached... Read more