Why do we need cognitive IT delivery?

By: Angel Navarro


Cognitive IT delivery is a hot topic that’s increasingly showing its value in more and more IT shops. The term describes a heterogeneous set of tools and techniques targeted at automating IT operations by applying a wide range of statistical, visualization and cognitive technologies.

IBM Services Platform with Watson is an industry-leading example of how to provide an enabling environment in which those tools, techniques and the overall ecosystem around them can flourish and deliver the promises of a new way of delivering IT services.

Manage the complexity of IT delivery

The benefits of cognitive IT delivery lie primarily in decreasing costs and increasing quality. These results are easy to quantify from the moment we eliminate human factors and replace practitioner-led, technology-assisted IT operations with a technology-led, practitioner-assisted model. But while these sorts of benefits are important and can justify initiating a cognitive IT delivery journey, adopting this technology is not an option — in fact, it may be the only way to manage the increased complexity of IT operations in the near future.

If there’s anything constant in the IT industry, it’s the continuous increase in the complexity of systems and the corresponding rise in the effort and risk involved in managing those environments. This trend began some years ago with the advent of distributed systems. Then came the increased capability to virtualize any IT resource. More recently, we’re seeing the widespread adoption of container-based and microservices application architectures, which are asking for a manifold increase in configuration items per delivered functionality.

It’s easy to imagine that over the next few years, we may see a 10 times or more increase in the number of configuration items being managed in the average IT shop. And if IT systems tend to be more difficult to manage as the number of items within them grows, there are certainly reasons for concern. IT environments may become downright unmanageable, both from an economic and a technical perspective, if we continue using current delivery practices.

Make cognitive delivery a reality

This is where IBM Services Platform with Watson can help as a vehicle to enable cognitive IT delivery. It provides a distributed platform for hosting different tools addressing the management, optimization and design of an IT environment. To achieve these targets, the platform relies on vast amounts of data collected over many years by IBM and exploits state-of-the-art Watson APIs to perform natural language processing and pattern generation and matching, as well as advanced visualization techniques.

Understanding cognitive IT delivery means understanding the current and future capabilities of the IBM Services Platform with Watson. Devoting time to learn about it will increase our chances of harnessing the increasingly complex environment that lays ahead. Start a discussion about IBM Services Platform with Watson with one of our experts today.

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About The Author

Angel Navarro

IBM Distinguished Engineer, Europe GTS Enterprise IT Transformation Advisor

Angel Martínez is an IBM Distinguished Engineer and practicing IT Architect. Over a 25+ years career in IT, he has accumulated multiple experiences in data and application architecture, software engineering and applications and infrastructures outsourcing, with a focus on the Banking industry. He is a member of the IBM Academy of Technology, and currently is... Read more