Are you ready for next-generation tech support?

By: Juhi McClelland

Nearly every day, a new requirement for technical support comes into the IT department. Digital transformation. New devices. Internet of Things. Automation. Open source software. Productivity apps — the list is endless. At the same time, legacy systems need to be maintained to keep the business always-on.

The field of technology support is rapidly changing, and we are using disruptive technologies like augmented reality, predictive maintenance, Watson for Support and blockchain, which are driving fundamental changes in how support services are delivered. Tech support has never been more important. A next-generation approach to tech support enables your organization to streamline operations, reduce complexity and decrease costs.

As your digital presence continues to grow, so does your reliance on technology providers. Large firms often maintain relationships with hundreds of vendors across thousands of support contracts. Streamlining the number of vendors means your under-pressure support team will have fewer vendors and contracts to manage. IBM Technology Support Services offers a wall-to-wall, technology-led support approach, with advanced technology to improve the client experience through automation. This integrated approach can produce big cost savings. IBM customers report 57 percent CAPEX savings from improved IT asset management and 20 percent reductions in operating costs through outage mitigation and accelerated problem resolution.

See IBM at Red Hat Summit 2018

This year marks 20 years that IBM has been collaborating with Red Hat, and we’re pleased to be participating again in the annual Red Hat Summit in San Francisco California from May 8 to May 12. The event is slated to draw attendance from more than 6,000 executives, architects, consultants, admins, engineers, analysts, managers, partners, vendors and developers. Attend one of our three featured presentations, and get an inside look at our Red Hat collaboration through a variety of speaking sessions and demonstrations. Stop by our booth to learn more about support for cloud, container storage, dev ops, big data, IT management and security.

Here are the details:

Speaker session: Power and TSS: A Comprehensive Solution Offering the Fastest Speed of Insights in the AI Era

Speakers: Dylan Boday, Senior Offering Manager, Linux on Power Infrastructures; and Camilla Sharpe, Global SWS MVS Business Manager, Technology Support Services

When: Wednesday, May 9, 4:30 PM – 5:15 PM

Booth demo: #311

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About The Author

Juhi McClelland

General Manager, Technology Support Services – North America

As General Manager of IBM’s Technology Support Services (TSS) business in North America, Juhi leads a multi-billion dollar P&L directly teams across Sales, Delivery, Offerings and Business Operations. She spends much of her time with clients building strategic partnerships to deliver compelling support solutions. She’s passionate about enabling technologies like Predictive Maintenance, Cognitive Support, Augmented... Read more