A stay in the hospital more comfortable with device management

By: Stacey Ramos

Health care providers are making strides in providing patients with individual experiences. How? By installing preconfigured Apple iPads at every patient’s bed. From the moment a patient arrives to the second they’re discharged, they have secure access to health records, medical appointments and creature comforts such as Apple TV and social networks.

Once deployed, the device is managed remotely, leaving staff more time to focus on critical patient needs. If you’re interested in more examples of how device management and managed mobility help hospitals personalize patient care, catch my session Patient Bedside Experience at the HIMSS conference (Session WA4) in IBM Booth # on March 7. Here are some of the themes I’ll be discussing:

A better patient experience

Not surprisingly, more and more patients expect to be engaged in their care through the convenience of devices. With bedside devices, patients don’t have to wait for quick answers about medicines, doctor visits and treatment plans — all common reasons for patient calls. And they have another easy way to stay connected with loved ones for support. They can even manage their room environment, including lighting and temperature.

And the health care industry is investing in digital transformation. Worldwide spending on mobility solutions is forecasted to reach $1.72 trillion by 2021, with health care spending projected at a 6.9 percent compound annual growth rate, according to a recent report from IDC.1

Provider value

From the provider’s perspective, IT teams don’t have to worry about device life cycle, including integration, testing and support. The system automates security, providing the privacy and data protection that’s so critical for patient care. When the patient leaves, listener technology automatically wipes patient information from the device and determines when a new patient arrives.

While device management doesn’t replace a medical professional’s bedside manner, it can help patients feel more at home and involved with their care and opens more opportunities for a satisfying patient experience.


[1] Worldwide Semiannual Mobility Spending Guide, IDC, 2018


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About The Author

Stacey Ramos

Master Inventor and Associate Partner, Digital Workplace Services, IBM GTS

Stacey focuses on creating innovative solutions using the newest technologies. He works with industry leaders to examine industry trends and pain points. He is responsible for integrating IBM's full portfolio of products and services with business partner assets. Currently, he is focused on how IoT solutions providing automation, increased capabilities and analytics can solve industry... Read more