Your Sneak Peek: Digital Workplace Services at Think 2018

By: Ally Klopsch

You’re registered for IBM Think 2018, or you’re thinking about it, and you’re starting to plan where to go and what to see. It’s a tad overwhelming — but rest assured, we’ve got you covered. Make the most out of your Las Vegas trip with comfy shoes, a good cup of coffee, your smartphone and this preview post.

Where to Start

Keep an eye out for IT Biz Advisor blogs by our digital workplace services experts — they’ll break down what to expect and trends to watch, from the AI help desk to device modernization to Microsoft Windows 10 migration and more. Follow @IBM_ITServices and @AllyKlopsch to get updates and buzz.

Mingle with leaders and innovators in our Think Tanks in the Modern Infrastructure Campus, find inspiration, and bring your burning questions about what matters to you and your business. Our digital workplace services experts will be available to offer insights and connect with you.

Build Your Experience

If you’re interested in digital workplace services, these are the sessions you won’t want to miss, all conveniently located in the Technology Infrastructure Campus. And don’t forget: Watson helps you build your Think experience.

Think Tank Sessions

Expense Management with IBM Watson — Device Refresh

Session ID: 8925A

Get details about this patented solution, which correlates multiple device data sources to generate a health score for each device to optimize spending, device performance and user experience.

Microsoft Windows 10 Enterprise Migration

Session ID: 8926A

In this session, you’ll learn more about IBM’s robust and defined methodology to quickly and effectively move clients to Microsoft Windows 10.

POV on the Next-Generation IT Service Desk

Session ID: 8900B

Join us at this session to understand how we’re transforming the user experience for IT support through the use of cognitive/AI, analytics and automation — and driving toward an agent-less service desk and a very personalized experience.

IBM Digital Workplace as a Service

Session ID: 8954B

A one-stop shop for device management and provisioning, collaboration tools and application provisioning.

Theater Sessions

Meet EVA, Brasil Food’s Cognitive Help Desk Agent

Session ID: 7867A

EVA stands for Exceptional Value Assistant and is a cognitive chatbot developed by IBM using Watson Conversation and trained to provide IT support to 28,000 BRF users.

Real Stories of Digital Workplace Transformation — and What They Mean for Your Company

Session ID: 8883A

Hear how IBM is using new technologies and innovative models to help clients build a secure, collaborative and highly productive workplace.

More Great Sessions

Intelligent ITSM Powered by IBM Watson & ServiceNow

Session ID: 1927A

Watson Services such as Machine Learning, Discovery and Conversation can deflect incidents and empower help desk agents. Explore practical implementation of the technology, and hear how AI leader University of Alberta implements Watson on ServiceNow.

Explore the Next-Generation Services Desk

Session ID: 8595A

Learn how IBM is applying automation, analytics and cognitive computing to help clients propel their workplace transformation.

Delivering the Modern Workplace

Session ID: 5376A

Enterprises face internal demand for productivity, as well as an explosion of technology that impacts the way information technology is consumed. Hear about the key components of enabling a modern digital workplace.

Missed Chairman Ginni Rometty’s Think 2018 keynote or a session? Watch a replay.

Download our sample agenda

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About The Author

Ally Klopsch

Principal Consultant, Marketing and Communications

Ally Klopsch is a results-driven and highly accomplished marketing leader who excels in developing and implementing marketing strategies with a customer first focus. For over 20 years working in multiple industries including technology, banking, education and healthcare, Ally has demonstrated success in delivering best in class marketing initiatives that extend across channels, thought leadership, communications,... Read More