Managed Services Help Enterprises Power Hybrid IT

By: Jeanetta Clement

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Staying up to date on technology trends and gaining access to the right skills requires an experienced provider that can meet your hybrid IT needs. Large or small, organizations look to trusted managed services providers to address a range of issues around cost, complexity, service quality and risk. Here are eight reasons why your organization should consider adopting managed services.

1. Access to the Right Skills

Because the responsibility for attracting and retaining skilled individuals falls on the managed services provider, managed services can reduce skills-related risk. Providers are often in the best position to pool and use their resources among multiple customers. This allows enterprises to offer greater skill diversity than they might achieve for themselves at a lower cost point.

2. Better Service Levels and Reduced Risk

For services providers, bigger is better. A larger services provider with years of experience can provide substantial benefits and working knowledge that you can take advantage of within your environment. The result is a more stable, dependable and protected IT environment that can meet users’ service availability and performance expectations.

3. Cost Optimization

Economies of scale help managed services providers to meet a better cost point than most organizations can achieve in-house. In addition, the cost of providers — from infrastructure and overhead to technical staff — is shared across multiple customers.

4. Capital Expense Reduction

Decisions about where to invest capital are difficult. Typically, businesses choose to focus capital investment on revenue-generating initiatives. Similar to the way many companies lease real estate rather than purchase, delivery models like cloud and managed services can free capital by shifting IT costs to operating expenses, where there is greater flexibility.

5. Greater Efficiency

A managed services provider can deliver new value in hybrid environments through brokerage, best practices, standardization, analytics and automation capabilities that can deliver higher efficiency and tighter IT controls. A managed services provider can deliver new value in multicloud environments by helping you plan, procure, govern and manage IT services across multiple cloud models and suppliers.

6. Improved Business Resilience

Reducing risks related to security, business continuity and compliance with associated regulations can be addressed effectively by managed services. Escalating threats and a complex technology landscape make it difficult for in-house IT organizations to keep up with changing requirements, but services providers should have the ability and the technology to help reduce risks by automating a broad range of IT functions. A services provider can also offer time-tested processes, procedures and infrastructure resources to help clients recover critical systems.

7. Access to Technology Innovation

Managed services providers have the right skills and resources to implement new technologies quicker. This enables clients to explore IT innovations such as cloud, analytics and mobility that can provide new business value. Demand for innovation fosters healthy competition among services providers, helping to drive down costs and create a market environment focused on customer needs. What’s more, a managed services provider assumes most of the risk of new technology innovation by taking on the investment in startup costs, training and implementation.

8. Flexibility and Scalability

Services providers can scale the scope, size and range of managed services based on business needs. This allows companies to better align IT with operating requirements and speed time to market with faster provisioning of new resources.

Wherever you start, your provider should offer a range of services that includes cloud as well as basic and advanced managed services. This provider should work with you to define a strategy that shows where you are on a continuum and how cloud and other innovations fit within your plans. Your ability to act on technology innovation with confidence is stronger when you have a services provider you trust to embrace breakthrough productivity and accelerate value creation. To help you select the best services provider for your organization, download the eBook “Top 10 Criteria for Selecting a Managed Services Provider” to discover what qualities to identify in a potential provider.

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About The Author

Jeanetta Clement

Content Strategist, Cloud Services, IBM Services

As a content strategist with the IBM Originals team, Jeanetta works with IBM experts to create content that helps IT leaders orchestrate transformation, enable innovation, and simplify integration of cloud services within their organization. When she’s not working, she enjoys watching Netflix with her dog Charlie. Tweet her your binge-watching recommendations at @jeanclem23.