A technology support services road map for Think 2018

By: Ally Klopsch

Your manager approved your trip to IBM Think 2018—or you need to sell them on it. No problem. We put together this preview for you of technology support services (TSS) sessions to check out while you’re in Las Vegas. So you can hit the ground running and experience everything Think has to offer. Whether you’re interested in augmented reality, blockchain, cognitive support and more, you’ll find it in Vegas.

Deep dive session

Driving operational efficiency with cognitive support

Session ID: 7054

In an always-on world where there’s no tolerance for downtime, this presentation highlights how shifting to an integrated IT support strategy with IBM Technology Support Services can help you autonomously manage your IT operations, reduce errors and respond to incidents faster.

Think tank sessions

Simplify data center support

Session ID: 3575

Managing multiple vendors for an array of digital technologies can become a logistical nightmare, but IBM can help you support growing demand for 24/7 service while maintaining security and availability.

Speed up detection and recovery processes

Session ID: 8390B

In an age when malware can spread across your data and network and cripple your entire IT infrastructure within hours, time is of the essence in responding to a cyberattack — and this session demonstrates how IBM’s cyber incident recovery can help data center systems and networks bounce back.

Redefining tech support with augmented reality

Session ID: 5882

One of the most important ways to empower IT professionals today is by integrating cognitive computing and augmented reality into a client’s IT support structure. Supplementing human expertise with assets such as visual problem resolutions driven by cognitive capabilities will elevate IT support standards for everyone. This demonstration will illustrate how augmented reality can redefine your technology support in the field and dramatically improve repair times to get your systems up and running faster than before.

IBM Blockchain powers trusted support-as-a-service

Session ID: 6774

Speed, service quality and trust are critical elements for today’s support-as-a-service requirements, and IBM Technology Support Services is delivering clients new business value using IBM Blockchain technology to create a trusted partnership network to improve efficiency of the end-to-end service experience.

Software support for the modern data center

Session ID: 7226

In this roundtable session, we’ll discuss how taking a comprehensive and integrated approach to software support can boost efficiency and help lower operational costs as enterprises adopt software-based technologies in an effort to improve the functionality and performance of their data centers.

Breakout sessions

Transforming retail support through innovation

Session ID: 6016

Come see how the retail industry is rapidly changing and how IBM is helping customers transform the store support model and connect the dots between their IT infrastructure and customer-facing devices.

How banks are transforming support with predictive analytics

Session ID: 6667

As digitization, shifts in customer demographics, non-traditional banking and security concerns drive retail banks to transform, add new branch technologies and evolve their operations to meet diverse customer needs, this session asks you to imagine the possibilities for the future of the bank’s retail branch and ATM network: analytics integrated across every facet of operations, cognitive computing diagnosing issues and creating solutions and augmented reality putting the best technicians on any service call.

Digital disruption in healthcare and medical device IT support

Session ID: 2272

This session will address the complexities of healthcare digitization — including electronic medical records, mobile devices, IoT devices, communication and collaboration tools and real-time location sensing devices — and highlight how the convergence of clinical IT and enterprise IT networks enables data connectivity between medical devices, clinical applications in the data center and mobile devices used by clinicians and nurses.

Practical advice for supporting open-source software

Session ID: 7163

Open-source software is flexible, scalable and economical, but its underlying support structure can be complex and fragmented across multiple hardware — so in this session, IBM and Rogue Wave experts explore different perspectives on open-source technology and discuss how support requirements must continue to evolve to meet its demands.

Not registered for Think yet? It’s not too late! Register here.

Missed Chairman Ginni Rometty’s Think 2018 keynote or a session? Watch a replay.

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About The Author

Ally Klopsch

Principal Consultant, Marketing and Communications

Ally Klopsch is a results-driven and highly accomplished marketing leader who excels in developing and implementing marketing strategies with a customer first focus. For over 20 years working in multiple industries including technology, banking, education and healthcare, Ally has demonstrated success in delivering best in class marketing initiatives that extend across channels, thought leadership, communications,... Read more