Expedite IT awareness with cognitive computing

By: Chris Molloy | Co-written by: Beth Rudden

Are computers going to take over the world? Not anytime soon if businesses commit to infusing cognitive computing into the DNA of each IT practitioner and changing the culture of IT organizations and the business they serve.

Cognitive DNA for IT practitioners

The highest levels of analysis and computer learning need a corpus curated by subject matter experts in each of the traditional towers, such as the server, storage and network. While the central IT organization may create a common set of cognitive tooling, each tower should be responsible for populating its area’s content. Population may fall to the senior tower practitioners. All practitioners in an area are responsible for learning and using the new technology.

Initial automation will be practitioner-led and technology-assisted. Over time, this will become technology-led, practitioner-assisted as the technology diagnoses increasingly difficult problems and automatically resolves them.

Change the culture of IT

Culture is the language people use. It’s how we recognize one another as part of the culture or not. In IT shops everywhere, you’ll find a strong combination of people who identify with the culture.

IT is full of the hardworking, dedicated people who are passionately practicing their craft. IT people do more with less. The humans who take pride in keeping the lights on, speak geek and are the true technologists are curious and adopt new technology. They are consistently put in a cost-cutting position. We would dub the culture of IT people as the underdogs. As technology changes every second of every day, the business culture sees the opportunity to reduce costs because new technologies take the place of the humans doing those tasks. IT is a cost center. This is the organic cycle of automation that occurs in all systems.

The IT culture has the most appealing storyline of all time. Everyone wants the underdog to win. Our collective histories have universal stories of the small conquering the large. The conflict is a natural part of the story arc. There is continuous friction between business culture and IT culture. This conflict provides an opportunity to understand how the cultures can work together. Cognitive advances have opened the door to cultural transparency and understanding. Unstructured data is a goldmine for data analytics and data science. IT nerds are eager to apply cognitive functionality and optimize the environment. This is where we will create practitioners from all cultures that lead the cognitive revolution.

Increased CMDB dependence

Anomaly detection is fundamental to machine learning. Detection requires not only a large amount of historical data but also an understanding of the relationships between data elements. As part of machine learning, cognitive technologies are looking through the text fields of incident and problem reports. By maintaining an accurate configuration management database (CMDB), the technology will be able to perform improved correlation analysis and provide improved problem source identification and problem resolution.

Understanding creates knowledge, and the best knowledge comes from a collaborative culture. IBM has announced cognitive technology that addresses these inhibitors. It uses cognitive systems to provide bridges of knowledge and understanding.

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About The Author

Chris Molloy

IBM Distinguished Engineer; Master Inventor

Chris is a member of the worldwide Enterprise IT Transformation Advisors team for IBM Global Technology Services. He is an IBM Distinguished Engineer responsible for designing word class IT infrastructure management systems for IBM's largest clients, which represent the foundation of our global economy across several industry sectors. Chris’ leadership in capacity management led to... Read more