IT operations analytics solutions for your enterprise: Part 1

By: Sandipan Dutta | Co-written by: Redha Bournas

IT managers leaders implementing advanced analytics and cognitive solutions are significantly optimizing business processes across various industries. Similarly, effective use of these solutions in IT operations can present a completely different realm of opportunities to help improve the overall health of IT environments. IT operations analytics (ITOA) solutions bring far-reaching benefits and have come a long way in just a few years.

Why operations analytics add value

The strength of an operations analytics solution lies in its ability to provide a data-driven approach to problem-solving and improvement opportunities. A typical large enterprise with 5,000 servers and storage, network, middleware and applications generates more than 1.3 TB of operational data daily. Operational data is comprised of system logs, applications logs, alerts, events, performance management metrics, configuration management data, service desk tickets, etc. This enormous amount of operational data holds extremely valuable information about the operational health of the IT environment. Effective solutions can unlock hidden information stored in operational data and play a pivotal role in helping ensure excellence across all facets of cloud and IT operations. In addition to traditional analytics functions, some prominent ITOA solutions incorporate cognitive computing capabilities, which make solutions intelligent and extremely effective.

Enterprises can benefit significantly by implementing ITOA solutions, predominantly in these areas:

  • Avoid service outages and improve stability: By identifying emerging issues and detecting anomalies within the environment, the ITOA solution can proactively notify the IT support staff before issues cause major service impact or outages. Some solutions go beyond notification functions and take automated corrective actions to fix issues.
  • Reduce resolution time: ITOA solutions provide intelligent search capabilities through massive amounts of structured and unstructured data to aid root-cause analysis and problem diagnosis. This helps reduce mean time to repair (MTTR) substantially.
  • Improve operational efficiency: By analyzing structured and unstructured fields of service desk tickets and correlating them with other operational data, an ITOA solution can generate very useful insights for improving IT operations processes.
  • Reduce operational cost: ITOA solutions help reduce operational costs by augmenting manual efforts and improving the stability of the environment. Solutions also act as a foundation for advanced automation capabilities, which ultimately help reduce operational costs.

ITOA solutions span many functional areas, including log analytics, predictive insights, risk analysis and deep insights about IT operations environments.

Look for our next blog, which will provide details about different types of ITOA solutions.

IBM has an extensive portfolio of ITOA applications, which cater to all the above mentioned functional areas and many other use cases, including autonomics functionalities. For further information about IBM’s ITOA portfolio of products, please contact Sandipan Dutta and Dr. Redha Bournas or talk to another IBM expert.

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About The Author

Sandipan Dutta

Enterprise Architect, Global Technology Services

Sandipan Dutta is an Enterprise Architect for IBM Global Technology Services (GTS). He has worked in th IT Infrastructure Services for over 19 years. His area of expertise spans across a diverse set of IT Infrastructure portfolios including server, storage, networking, security etc. He has contributed to design and architecture of several large scale projects.... Read more

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