How to make your procurement and deployment budget go further

By: Rahul Pathak

The pressure to quickly deploy end-user devices from smartphones to laptops has a tremendous effect on budgets and productivity. Whether you’re in charge of corporate device procurement, deployment, IT operations or finances, investing in device and mobile carrier control can extend your budget and streamline functions. Just imagine having one platform and team to handle selection, logistics, maintenance and support needs — and one dashboard for ordering and cost analytics.

Need another reason to make a move to managed services? IBM device procurement and deployment services give your enterprise workforce a consumer-friendly experience through a new dashboard capability. Employees can select devices and carrier plans that suit their needs — and your budget. It’s all designed to improve employee satisfaction, expenses and productivity.

Procurement and deployment strategies

Managed services, including managed mobility services, can help IT managers simplify acquisition, deployment and support. Providers such as IBM manage this across the end-user device life cycle, from selection to asset and data retirement. Rather than juggling multiple vendors and carriers, with IBM, you receive expertise, one-contact support and global capabilities. To give you a better idea of what managed services could look like in your organization, take a closer look at these strategy pillars:

  • Smoother procurement and deployment: Any way you slice it, enterprise device acquisition and deployment are complex, and organizations can benefit from holistic services. Often, these are separate enterprise functions. A managed solution changes that. IBM takes care of end-user devices and support, including acquisition and configuration, deployment to specific locations and ongoing requests such as returns, data and asset disposal. Ultimately, you can roll out devices with less expense and complexity, and you’ll have greater visibility into device inventory and costs, including orders and invoicing.
  • Consumer-friendly experience: A managed platform gives employees more device choice in an intuitive app. Employees access eligible corporate devices and carrier plans through the app’s catalog. The application provides employees visibility on the status of requests and expected delivery dates. All application features are layered with several self-help options, such as guided support, chat and voice support. For example, when an employee’s corporate device is up for an upgrade, they can simply go to the application and choose a new device. Managed services takes care of the rest. The less time employees spend on selecting and securing a device and plan, the better their productivity.
  • Optimized spending: Offering employees multiple devices and plans adds up quickly. Similar to a consumer experience, the platform can optimize spending on corporate devices and wireless carrier expenses. Get visibility on device inventory and help improve rollout costs by using the hub and spoke distribution model. Manage carrier spending by viewing bills and contracts, and print detailed reports from the dashboard. IBM customers can save as much as 40 percent.1 For example, analytics in the application dashboard offer recommendations for reducing carrier expenses. It might make sense to offer some employees, such as frequent business travelers, a different set of plans.

The new year is a great time to consider a managed device procurement and deployment strategy. Discuss your needs with an IBM expert to find out where you might realize cost and time savings.

1 Based on IBM internal information.


Topics: , , , ,

About The Author

Rahul Pathak

Global Offering Manager, Digital Workplace Services, IBM GTS

Rahul is a Global Offering Manager in IBM Global Technology Services. In his current role, he is responsible for development of Internet of Things (IoT) Device Lifecycle Services suite of offerings in GTS. He is passionate about making technology real by solving customer problems and delivering business outcomes for clients. In his spare time Rahul... Read more