Looking Under the Hood of IT Asset Management

By: Militza Bishop|Co-written by: Robert Labori - Leave a comment

Knowing your IT asset inventory is crucial to make effective business decisions and manage exposure. Yet many companies still struggle with organizing IT asset records and lack a single source of truth (SSOT) for IT assets and associated data.

Enterprises face a number of IT asset management challenges. Taking a physical inventory of a data center is costly and time-consuming. And even if you have accurate hardware records, you also have to account for software, operating systems and virtual deployments. Effective IT asset management influences critical business activities, such as:

  • Asset value documentation for acquisition or divestiture
  • Equipment service requests
  • Asset capitalization
  • Code deployment and vulnerabilities

IT Asset Management Types

Let’s take a look at some sources of inventory management and the pros and cons. These sources include:

Service Provider Contracts

Companies frequently rely on IT asset management data in contracts with service providers. However, vendors can only provide data on assets that are part of a contract and warranty assets may not be listed on service contracts.

Relying on many service providers requires a data reconciliation exercise. Alternatively, IBM data center services simplify IT and inventory management complexity.

Record Keeping

Another way to keep track of asset records and costs is by reconciling purchase invoices, loans or procurement documents through centralized record keeping. This method does not tell you where assets are located or how they’re used.

Discovery Tool Data

Discovery tools offer a proven method to identify devices on a network. Agentless discovery tools have a centralized function that uses network protocols to communicate with devices within an IP range. The down side — devices that are not IP-enabled are excluded. Also, credentials are required for access and must be managed by a dedicated professional.

Comparatively, agent-based discovery tools require system administrators to install and manage code on each device to collect data. If you miss a device, it won’t be reported.

Either way, reconciling and consolidating information into a SSOT can be challenging. Managed services and one-contact support from IBM can provide you with one view of all your assets and help you to construct your SSOT.

Let’s keep the conversation going. Contact me at @militzajbishop or reach out to an IBM expert with your IT asset management questions. Get to know me — check out my new video below.

 

About The Co-author

Robert Labori

Robert Labori

Manager, IBM Global Alliances Services

Robert Labori has served at IBM for 19 years in various technical and leadership roles and currently focuses on multi-vendor services. He has global responsibility for relationship management, sales, metric attainment and also providing strategic and operational guidance. Robert specializes in serving others, leadership development, achieving objectives and solving problems through technology. Robert holds an MBA from the University of North Carolina at Chapel Hill with a concentration in Leadership and Strategy. Robert is especially proud to have served in the United States Marine Corps infantry.

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About The Author

Militza Bishop

MVS Global Product Service Planning Program Manager, IBM

Militza Bishop is a global service planning program manager at IBM with a focus on multivendor support and complex solutions. Militza has worked in IBM Technical Support Services for 18 years. Her degree is in Accounting and her main responsibility is developing global offerings. Transformation is always her priority along with continuous improvement of the client's experience. She is an IBM Redbooks Thought Leader and uses social media to share and gather ideas.

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