Disaster Recovery as a Service Before, During and After an Outage

By: Anilkumar H Khadke| - Leave a comment

No organization is safe from disruption. Outages caused by cyberattacks, weather events or infrastructure issues could halt business operations at any time, and without much warning. And in a highly competitive business world, enterprises can’t afford even the slightest bit of downtime.

The recent Wannacry and Petya cyberattacks — not to mention the string of hurricanes that struck the U.S. this year — underscore the importance of disaster recovery as a service (DRaaS) and the need for organizations to make resiliency a top priority. But it doesn’t take an event as severe as a hurricane or a security incident to cause a service outage. A simple mistake during a technology implementation can temporarily halt business operations and disconnect an enterprise from its customers.

Recovering from these incidents can be a complex process, especially with dispersed, hybrid environments that have cross-platform resources, availability, scalability and performance requirements. To face this challenge, enterprises need responsive, intelligent support before, during and after outages.

Gartner Recognizes IBM as a DRaaS Leader

For the third year in a row, IBM was named as a leader1 in Gartner’s Magic Quadrant for Disaster Recovery as a Service. This recognition confirms that we understand the complexities of DRaaS and have the best tools on the market to effectively automate, monitor, report and test the workflow of complex hybrid environments.

IBM Disaster Recovery as a Service and Business Continuity provides a fast, cost-effective solution that keeps businesses running while averting expensive, brand-damaging disruptions. IBM Cloud Resiliency Orchestration fuels this service by successfully combining automation and analytics to continuously replicate infrastructure, data, applications and systems.

Cloud orchestration eliminates the frustration of manually managing disaster recovery by utilizing automation to systematically restore work environments. It ensures resiliency during any type of outage, as the solution enables easy tracking of recovery time objectives (RTO) and recovery point objectives (RPO) at the level of each business process, application, database and system. With cloud orchestration, your organization will drastically reduce provisioning time because our solution ensures consistent achievement of your set RTO and RPO.

But IBM Cloud Resiliency Orchestration does more than protect your IT assets from cybercriminals, natural disasters and technical flaws. Automating and orchestrating DR and continuity programs also boost productivity, make your organization more competitive in the marketplace and create a greater return on investment.

Lastly, our solution supports a multitude of environments, recovers enterprise applications that span multiple technologies and meets audit and compliance management requirements. Our cloud orchestration service recognizes the importance of handling the complexities of managing cloud and on-site environments.

Prioritizing Communication

For disaster recovery to be effective, enterprises must maintain open lines of communication among IT, executives, employees and customers. Crisis management after an outage is complicated. It takes time to get everyone on the same page — but the longer operations stay offline, the longer business suffers.

IBM Resiliency Communications as a Service (RCaaS) protects your business by engaging the right people at the right time when an event occurs. It provides accurate, real-time incident status updates to businesses and offers advanced communications across multiple channels. The automated service enables employees to easily determine whom to contact before, during and after an outage and ensures those communications happen without a hitch.

Recognizing that disaster preparation is just as important as disaster recovery, IBM RCaaS also provides alerts from The Weather Company. Knowing what’s coming, IT and business management teams can move their primary data center to a disaster site and follow other disaster preparation protocols to minimize damage.

Investing in Preparedness

Preparedness, open communication, automated IT replication and full technical support shape IBM Disaster Recovery as Service and Business Continuity. Any outage can be equally damaging, no matter whether the source is a cyberattack, a hurricane or an IT environment upgrade. That means resiliency is one of the most valuable components of business operations.

Our industry-leading services strive to keep your business always on by identifying risks and helping you to react and recover from an outage without major disruption.


[1] http://www-03.ibm.com/press/us/en/pressrelease/52687.wss

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About The Author

Anilkumar H Khadke

Global Offering Executive - Resiliency Services, IBM GTS Infrastructure Services

27+ years experience in Resiliency & Business Continuity Services, Data center hosting services, ISP, Software Development, Telecom(Paging). Current role is Global Offering Executive, handling IBM Cloud Resiliency Orchestration and Resiliency Communications as a Service Offerings. Joined IBM in 2009 and since then handled different roles in Resiliency Services. Offering Manager in India and SA, Offering Leader for Asia Pacific Region and now Global Offering Executive. Experience in Product Management, Pre-Sales and solution: Business Continuity & Data Center Services. Business Development and Sales: ISP, Internet Data Center, Service Industry, Office Automation, Telecom – Paging industry. Technology: DR/BCP, IT Infrastructure as a service and Cloud. Systems, Security, Storage, ISP, Data centers, Online Portals. Speaker at many Business continuity events like Technology Senate 2009 by Indian Express, Phuket, Network 18 Business Continuity forum at Mumbai, Business Continuity and IT disaster Recovery Management at IIT Delhi by Sanovi in March 2012 and 6th BCP DR conference conducted by Cerebral Business in April 2013. Role: responsible for launching and managing offerings for Resiliency Services. Support Sales, Solution and Delivery team to win deals and manage accounts. Launched various services including Cloud Managed Backup, Virtual Server Recovery services in India. VSR won the CSI 2013 Award for IT excellence. In Global Role, launched Managed Services with Resiliency Orchestration (Cloud Resiliency Orchestration) with improvements via 3 versions. Education: BE, MBA, DEM. Business Continuity Certified Specialist (BCCS).