Cognitive and IT automation converge in the digital ecosystem
After World War II, companies built global supply chains at an incredible pace. As goods and services became more digital, interdependencies between organizations became the key to continued value creation. Amplified by cloud computing, supply chains morphed into digital ecosystems with IT automation.
Design a digital ecosystem
Gartner defines a digital ecosystem as “an interdependent group of enterprises, people and/or things that share standardized digital platforms for a mutually beneficial purpose, such as commercial gain, innovation or common interest.”1 It contains a two-way, mutually beneficial flow of goods and services between adjacent supply chain links. Businesses operating in some of the world’s dominant ecosystems have built independent, disruptive ecosystems that can benefit from IT automation.
Massive amounts of data generated by digital ecosystems create the need to interpret data through big data analytics and the next wave of cognitive platforms and IT automation. These platforms enable continuous value creation through ecosystems consisting of different customer markets, industries and global IT service providers.
IT-as-a-service (ITaaS) on the IBM Services Platform with Watson platform blends capabilities from multiple ecosystem players into consumable, cognitive capabilities that drive services provisioned from a hybrid cloud infrastructure. The platform applies artificial intelligence and IT automation to operational data to enhance business effectiveness.
Always-on IT automation
A cognitive services platform can help with IT management by offering actionable insights and automation that fuels organizational transformation. Augmenting the intelligence of expert teams with cognitive technologies offers faster, data-driven decisions, autonomous IT and efficient IT operations governance. By anticipating problems, reducing errors and responding more quickly to incidents and service requests, IT professionals can focus on higher service quality.
An AI service platform offers superior solutions that align with business objectives, manages IT operations in a way that keeps the environment healthy and always-on and optimizes IT performance to improve business outcomes.
IBM Services Platform with Watson leverages curated data based on over 30 years of operations experience. This foundation provides valuable knowledge and insights that can be mined by the cognitive platform. Watson is trained in running and transforming IT and learning how to manage a hybrid cloud infrastructure.
As more enterprises move toward cognitive platforms, they will have the ability to source, analyze and interpret all data types. They will also be able to read context signals formed by extracting patterns and insights from data sources and enforce security and sovereignty policies. These cognitive IT applications understand natural language and generate personalized insights that learn with every interaction and grow smarter with each use.
What data and IT issues do you need to solve? Get to know IBM experts and find out how ITaaS can help your organization.