From Information Technology to Innovation Technology

By: Bridget Karlin| - Leave a comment

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Businesses are now valuing information technology not only for the problems it can solve but also for the capabilities and experiences it makes possible. We are witnessing the convergence of key technologies such as the cloud, analytics, security and 5G networking. Digital transformation is causing entire industries to change and enabling new disruptors to compete for your business.

The role of IT is evolving at a record pace. Businesses are accelerating their digital transformation by connecting more devices, digitizing existing processes and launching new digital offerings. As a result, IT is becoming increasingly complex, and business demands are pressuring CIOs to rethink how to use technology to anticipate needs and provide more power.

Transforming Information Technology

How different would your business perform if you didn’t have any IT downtime? How much better would your IT operation run if you didn’t need to worry about security or compliance? What new innovations could you create if you were confident that your IT environment was always healthy, always on and always optimized for performance?

As IT evolves to meet these demands, CIOs and technology leaders are determining how to transform application and infrastructure architectures, service delivery, DevOps, production operations, security and governance.

More than ever, organizations need to reinvent themselves by assessing their competitive positions within evolving ecosystems. CIOs must explore new agile ways of doing business while deciding how they can shape the next wave of disruption and be an ambassador of innovation.

It’s time for technology to play more than a supportive role in services delivery today. CIOs must change their approach to information systems and guide their businesses to become technology-led organizations. To achieve this, IT systems and services must be fully integrated. Tasks and processes should be delivered by data driven, cognitive and software-defined autonomic systems. IT infrastructure needs to become an environment where systems and services can intelligently communicate between themselves. This shift to a technology-led model enables more innovative ways to grow your business and offers new possibilities for the enterprise.

Investing in Cognitive Computing

Cognitive technology is enabling the next generation of IT infrastructure. Cognitive systems empower IT by continually building knowledge, understanding natural language, reasoning and interacting more naturally with human beings than traditional programmable systems.

Does your organization have highly repetitive processes? Are your business processes reliant on employees reading and comparing data sets from structured and unstructured sources? If so, cognitive capabilities can enhance your IT infrastructure.

Cognitive computing enables management to promote greater transparency and control of data, processes and business value across shared functions. It also enhances quality by reducing or eliminating human error. By infusing artificial intelligence into their IT environment, tech leaders can continually improve and personalize consumer experiences.

Enhancing Information Security

In today’s rapidly evolving threat landscape, compliance is more important than ever. Typically, IT will check servers periodically to ensure that the security settings are compliant. It can be a lot of work to review, find a production window and apply updates.

By infusing AI into your IT infrastructure, you can autonomously check every server, every day. Any server that falls out of compliance will be automatically remediated, without downtime or human intervention.

IT leaders can also utilize cognitive insights to minimize operating vulnerability and ensure every system is up to date with the right version of software. Continuous patching enhances security and ensures policy compliance by identifying appropriate patch windows and applying the right patch to the right software. This ensures business continuation while protecting the organization.

In the age of digital business, organizations need to develop an IT infrastructure with a smart data fabric that can leverage technology to help them grow. AI is enabling the next generation of opportunities. Information technology is now innovation technology. How will you use AI to make your IT infrastructure smarter?

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About The Author

Bridget Karlin

Chief Technology Officer (CTO), IBM Global Technology Services

Bridget Karlin is the Chief Technology Officer and VP of IBM’s Global Technology Services business, responsible for developing the IBM Services Platform with Watson, the next generation IT infrastructure services, leveraging advanced cognitive technologies and automation that benefit clients and ecosystem partners with increased security, efficiency, flexibility and control for their digital business.  Prior to IBM, Bridget was Managing Director of the Internet of Things (IoT) Strategy and Integrated Products Division at Intel Corporation, and served as General Manager of the Intel Hybrid Cloud business.  Bridget currently serves on the Executive Board of Directors of CTA/CES (Consumer Technology Association) and on the advisory board of Zynstra, a UK-based hybrid cloud software company. Bridget Karlin is the Chief Technology Officer and VP of IBM’s Global Technology Services business, responsible for developing the IBM Services Platform with Watson, the next generation IT infrastructure services, leveraging advanced cognitive technologies and automation that benefit clients and ecosystem partners with increased security, efficiency, flexibility and control for their digital business.  Prior to IBM, Bridget was Managing Director of the Internet of Things (IoT) Strategy and Integrated Products Division at Intel Corporation, and served as General Manager of the Intel Hybrid Cloud business.  Bridget currently serves on the Executive Board of Directors of CTA/CES (Consumer Technology Association) and on the advisory board of Zynstra, a UK-based hybrid cloud software company.