Seven criteria your cloud provider should meet

By: Paul Cyphers


An agile cloud provider should contribute a highly available, highly flexible and high-performance hybrid cloud platform. How can they do this? Today’s technology — while facilitating improved business processes and allowing you to reach customers in new and different ways — presents many potential obstacles in the drive to derive maximum value from your technology investments. Like all top businesses today, you rely on the power of enterprise applications for key business functions and operating efficiency.

However, extracting the full value of enterprise apps isn’t always easy. Running those applications and keeping them going can be time-consuming and expensive to manage in-house, expending resources better spent on increasing revenue and expanding your business. Working with your cloud provider, you can expect a sophisticated solution that helps improve cost efficiency while delivering an optimized technology in a hybrid cloud, according to Entrepreneur.

Agility is the keyword, enabling cloud solutions for even the most complex of enterprise applications. Making the most of these situations requires the agility to pivot and adapt effectively while controlling costs. With an optimized hybrid cloud design, you have the flexibility to handle complex requirements.

An effective cloud infrastructure provides a scalable managed hosting and support solution, while including a range of infrastructure options. This allows you to shift to different service delivery models as your needs change, but still reduce capital expenditures and realize more efficient operating expenses. A cloud vendor should offer a broad range of services and support, and a global network of data centers that can also take responsibility for your applications and support services.

By offering a world-class client support model, security services, robust connectivity options and high availability, your cloud vendor should ensure your application suite is safe, secure and effective when you need it most.

What to expect from a cloud provider

A cloud vendor should:

  1. Scale production infrastructure quickly.
  2. Provide a scalable model for your Oracle applications within a robust cloud infrastructure that includes hardware, virtual servers and high-level monitoring and management of the network, servers, operating systems and storage.
  3. Use a range of infrastructure options, so you can shift to different service delivery models as needs change but stay with the same provider through the use of virtualized production infrastructure delivered with automation.
  4. Provide access to management services through a cloud management and administration portal.
  5. Deliver a world-class client support model, security services, robust connectivity options and up to 99.99 percent availability.
  6. Keep technology up-to-date, as support staff helps to manage security and compliance and increase uptime.
  7. Expand your Oracle solutions with the confidence of enterprise-class data center security and a global network.

An enterprise never knows when opportunities will present themselves — seizing them requires the flexibility to pivot and adapt while minimizing costs and risks. It’s all about solutions — workable, flexible solutions.

TechTarget notes that a cloud vendor should bring comprehensive services together to create a unified solution to help you get the most from your Oracle deployment. A state-of-the-art provider offers the flexibility to handle complex requirements, provides options where you need them and offers flexible pricing models to help you meet your financial objectives.

A cloud provider should be creating world-class solutions for your Oracle clients with a customer-centric service model. There should also be strategic business relationships with Oracle to strengthen the commitment to provide effective worldwide service, support and product integration to your Oracle applications. The provider needs to be a flexible hybrid cloud partner that provides the freedom to grow and foster cloud innovation, as well as identify critical cost efficiencies that position you to grow as you see fit. It brings a service model that has proven its timeless value through continuous assessments and improvements based on formalized communication and feedback methods that include measuring and managing satisfaction.

A trusted cloud provider will be at every phase of the application life cycle — from new implementations to supporting your production environment. It should have a long history in application services, combined with the experience of highly skilled technology specialists in order to maximize the performance and reliability of business-critical enterprise applications at both the technology and business process levels.

By using established delivery and quality frameworks with a client-centric approach, your applications team should be committed to helping you meet timelines and manage applications to your satisfaction. This is done on a highly available, high-performance cloud platform, allowing you to focus time and resources on operating and improving your business.


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About The Author

Paul Cyphers

Oracle Product Manager, IBM Global Technology Services

Paul is a product manager for Oracle with IBM Global Technology Services working with application management and hosting. Paul has more than 20 years experience in business consulting and technology.