Eliminating the Resiliency Perception Gap Through Cloud Services

By: Chris Nerney| - Leave a comment

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Smart enterprise executives know that effective cloud services and a comprehensive disaster recovery (DR) strategy are critical to an enterprise’s resiliency in the wake of an outage or disruption. Still, an alarming percentage of enterprise decision-makers are unaware that their DR plans fall short of meeting strategic resiliency goals, according to a new IBM-sponsored Forbes Insights global survey of nearly 200 senior IT executives.

The survey shows that 80 percent of respondents “fully expect that their disaster recovery plans can run their business in the aftermath of a disruption.” However, only 22 percent of these same executives said their enterprises “include all mission-critical applications in their DR program.”

The resulting gap between an executive’s perception of the effectiveness of the enterprise’s resiliency strategy and the actual success of those plans “can result in lost revenue and damaged brand reputations,” the study warns.

Managing Disruptions

Indeed, consumers in the modern digital economy are exceedingly intolerant of poorly performing apps and websites. Today’s digital consumers demand speed, convenience, personalized service and a frictionless experience — none of which are enhanced by app failures and downtime. A 2016 Forrester Research survey on consumer experience transformation efforts shows that nearly “two-thirds of decision-makers at enterprises say addressing rising customer expectations is a high or critical priority.”

Likewise, application outages and other disruptions can adversely impact the productivity of enterprise employees such as developers and call center agents while also drawing IT resources away from other projects to deal with the problem.

Given the high stakes, why are so many enterprises not including what they themselves identify as mission-critical apps in their DR plans? Are IT decision-makers delusional or willfully negligent? More likely, they’re merely struggling to keep up with rapidly evolving IT environments in which on-site computing processes are combined with cloud services.

“The reality is that many enterprises struggle to evolve their resiliency strategies quickly enough to address today’s hybrid IT environments and changing business demands,” argues the Forbes Insight report, citing a half-dozen specific roadblocks to resiliency and business continuity:

  • Lack of funding and resources to fully protect critical assets
  • Multiple computing environments that complicate app recovery efforts
  • Too-infrequent business continuity/DR testing
  • Business disruptions caused by testing
  • Lack of automation in resilience strategies
  • Siloed business continuity, DR and crisis management processes

Utilizing Resiliency Orchestration

To overcome these obstacles, a growing number of organizations are turning to resiliency orchestration, which Forbes Insights defines as “a new, cloud-based approach that uses DR automation and a suite of continuity management tools designed specifically for hybrid IT environments.”

Resiliency orchestration provides a number of benefits to enterprises, including improved resource optimization, increased visibility into apps and IT infrastructure, intelligent automation, more reliable testing, more accurate system resiliency data and integrated governance management.

By using resiliency orchestration, enterprises can close the dangerous resiliency perception gap.

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About The Author

Chris Nerney

Freelance Writer

Chris Nerney writes about technology, science and health care for a number of websites and enterprises. He has written extensively about mobile technology, cloud computing, big data and analytics, health care finance and IT, data centers and space technology. His work has appeared in Computerworld, CIO.com, Data-Informed, Revenue Cycle Insights, Network World and numerous other sites. Chris also writes technology white papers and is an experienced editor.

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