Will Your IT Budget Benefit From External Tech Support?

By: Esther Shein| - Leave a comment

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In today’s world, where digital disruption is the norm, many businesses find themselves looking to IT support services for help with their technology needs. Often, this method provides a cost-effective approach for an enterprise IT budget. Is outsourcing IT support services the right move for your enterprise? Consider this list of pros and cons.

The Pros of Investing in IT Support Services

  • Cost Savings: By outsourcing IT functions, companies can enhance spending on the core business.
  • Access to Skills Unavailable In-House: IT providers offer a team of experts that specialize in areas the company needs.
  • Access to the Latest Technology: Software and hardware become obsolete quickly. By outsourcing to a services provider, your enterprise can access innovative technologies and an external team that’s continually training to learn them.
  • Flexible Service Options: In the cloud era, more and more businesses are moving workloads off-premises to save on infrastructure costs associated with new hardware, replacement hardware and software. By engaging IT support services, businesses ensure systems are kept up-to-date so they can remain competitive.
  • Mitigate Business Risk: Because outsourced IT providers work with a host of clients and stay current with industry best practices, they have inside knowledge of what does and doesn’t work. This experience can reduce your risk of making a costly wrong decision.
  • Reduce System Outages: Maintaining a high level of technical support internally is often time-consuming and involves significant resources and expense. According to IDC, the average cost of an hour of downtime due to infrastructure failure is $100,000. Contracted providers assume responsibility for your systems, so it’s in their best interest to decrease the likelihood of an outage as much as possible.

The Cons of Outsourcing

Of course, outsourcing IT support services is not for everyone, and when workloads leave the business there can be potential risks as well.

  • Lack of Customization: Some IT functions are specific to a business and may not be suited for moving off-premises.
  • Loss of Control: Some outside vendors may not operate according to your specifications. You’ll need to ensure the provider you work with has standards in place for upholding data security, confidentiality and disaster recovery.
  • Vendor Lock-In and Limited Flexibility: If you’re required to purchase proprietary software from the vendor, and they don’t document their processes on your system or network, you might feel like you’re overly reliant on their services. Some vendors might also require you to sign long-term contracts.

If you don’t have the in-house skills or the budget to build an internal infrastructure, it makes sense to use outside IT support services. Just make sure to ask the vendor a lot of questions, clearly outline your business goals and ensure the terms are clearly spelled out in the contract.

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About The Author

Esther Shein

Freelance Writer

Esther Shein is a freelance writer and editor specializing in technology, business and education. Her work has appeared in several online and print publications, including Inc., Computerworld, NetworkComputing, InformationWeek, BYTE, CIO, CMO.com and The Boston Globe. She has written thought leadership whitepapers, customer case studies and marketing materials in addition to news and feature articles. Prior to going freelance she was the editor-in-chief of Datamation, an online enterprise technology magazine. She was also a senior writer at eWeek (formerly PC Week) and worked at The Associated Press.

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