Three Steps for the CIO to Promote IT as a Way of Doing Business

By: Cait Snell| - Leave a comment

How can the CIO of today ensure IT is the new way of doing business? One way is by opening up the marketplace to useful data, which allows people to access and self-serve through digital capabilities. The CIO must determine how to effectively ensure value without detracting from the value derived from current IT infrastructure — all the while focusing on transformation.

IBM has identified three crucial stages to each enterprise in this journey.

1. Enabling Digital Business

Moving into an interface ready for interaction with APIs from existing IT is challenging. You must already be operating at a baseline level of performance in order to enable digital business.

2. Leveraging Cloud and Analytics

Once you’ve updated your current IT capabilities to this level of performance, how can you ensure productivity?

Cloud and analytics provide an effective solution for working and sharing work while building on the agile method of responding according to need. This stage is where predictability and the cognitive enterprise come into play.

You must also get the broader organization on board and comfortable with these changes and ensure everything is as intuitive and enabled as possible.

3. Driving Digital Innovation

As you and your team become comfortable with the cloud and analytical changes put into play, it’s time to look into the newest technologies you can use to support the enterprise. To do this, you must reimagine your organization as something digital.

Nigel Reichelt, IBM’s CIO services manager for the U.K. and Ireland, reflects on the digital transformation process within IBM.

“I recognize all of those steps, because a few years ago we decided [to] recognize our legacy of traditional mainframes of historical IBM applications internally,” he says “For example, the API solution, followed by the bolt-on front end, enables you to get a digital capability. That really allows you to take a step back and say, ‘Is this actually still the right tool for the organization that we’re trying to run? Or does the organization need us to be even more radical than that?’

“And then, [you can look] for the opportunity, either writing internally or increasingly looking at world-class solutions that are out there and saying, ‘Well, is this actually the solution we need to enable us to best represent ourselves in that digital world?'”

This strategy is critical not only to the success of an enterprise but also to its sustainability.

Organizations must ask themselves how they can ensure the end user is exposed to their technology on a level playing field with competing solutions. As the end user’s expectation increases, the enterprise must prioritize design to ensure intuitive use and connectivity at all times. Transformation therefore leads into doing what an organization does best: surprising and pleasing its customers.

So, where does digital disruption fit into this journey?

Industry boundaries are blurring as enterprises begin to reach out to new customers via different networks that have opened up since the implementation of new technologies. This trend allows digital-native business to occur between you and your customers.

Reimagining your organization as a digital enterprise will mean not only implementing but fully embracing this transformational journey.

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About The Author

Cait Snell

Marketing Manager, IBM

Cait Snell is a marketing manager within IBM based in the UK market.

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