End IT Tedium and Budget Drain With Managed IT Support Services for Multiple Devices

By: Pam Baker - Leave a comment

As your enterprise IT needs grow, it is not uncommon to have multiple devices in your data center that need to be managed. It’s also not uncommon for these devices to be made by a diverse set of manufacturers and require varying degrees of specialized support and maintenance. The result is a drain of IT resources in terms of both budget and manpower.

“Without realizing it, many of us who build the network are devoting a greater percentage of our work day to also caring … for a variety of systems and servers used on the network,” wrote Lee Badman on Network Computing. Those workers who were once tasked with ensuring uptime and plugging security holes are now spending the bulk of their time managing devices and acting as system administrators.

Multiple Devices Mean Multiple Responsibilities

Asking your IT department to get more involved with mobile device management isn’t always a bad thing. “Nothing about this paradigm shift is necessarily bad, but the effect can be insidious in how it impacts staffing and meeting deadlines. If your network engineers seem busier than they used to be, they probably are,” Badman wrote.

Part of the problem stems from new types of physical and virtual hardware entering the organization that don’t fit anywhere else for support. IT should be involved with bring-your-own-device policies and device management, but they may lack the time, budget and expertise to do it effectively along with their other responsibilities.

How do you ensure your IT workers don’t all become system administrators and free them up to return to the other work they must complete? That to-do list is piling up while they’re tending to devices. The solution is often to get more help, but budget constraints and the growing skills gap can make this difficult.

Obviously, there are many advantages to having a single point of contact in case outages or other IT support issues arise. Among them are freed staff and liberated budget dollars. But what is the best way to achieve such a support singularity? In short, managed technical support services.

How to Find the Right IT Support

Not all such services are created equal, however. Look for one that provides a variety of service options so that you get what you need when you need it — and without overpaying for services you don’t need. After all, no two IT departments are the same, and neither are their needs. Decide in advance what kind of support services your organization needs. Is it remote support? Parts, field service and logistics? Warranty management? Once you know your key areas, you’ll know which functions to outsource.

You’ll also want your technical support services partner to offer real-time and predictive analytics. Why? Because analytics can feed you information on all the devices in your data center, both physical and virtual. That gives you insights into their performance, design, potential and, yes, even multivendor support availability.

Predictive analytics provide a different kind of insight. For example, you can discover precisely when a part or device is likely to need repair, maintenance or replacement. There’s no longer a need for arbitrary refresh cycles or to absorb the waste hit that comes with them.

Don’t forget support and maintenance needs for devices outside the data center, too. The Internet of Things (IoT) has likely already become part of your network to some degree and will continue to grow in 2016. You’ll want to ensure your managed IT support services provider can help you control device sprawl.

Image Source: Flickr

Topics: , , , ,

About The Author

Pam Baker

Freelance Writer

Pam Baker is an award-winning freelance journalist based in Georgia. Her published credits number in the thousands, including books, e-books, e-briefs, white papers, industry analysis reports and articles in leading publications, including Institutional Investor, CIO, Fierce Markets and InformationWeek, among many others. Her latest book, "Data Divination: Big Data Strategies," has been met with rave... Read More