All you need to know about new shoes and servers in two minutes

By: Kendra Gullette


Don’t you love the smell of new leather — maybe from a baseball glove, a wallet or new shoes? There’s a downside, though: You have to go through the pain of breaking it in. But once you do invest the time, that leather is yours. It will fit you perfectly.

What do you do when those shoes grow older and need to be repaired? You would, of course, invest your time and energy in maintenance. Why would you buy new? Your older shoes still have plenty of life left in them.

Breaking in your servers

You can think of servers in the same way. When they are new, they require a lot of breaking in, including transitions, code updates, visits from the engineer and more.

Then the servers begin to age. The manufacturer would probably prefer it if you just replaced them, but you know there must be another option. Well, there is! With a third-party hardware maintenance provider, you can keep your equipment working for years beyond the warranty period. You can even reduce server downtime during those extra years by using a managed support strategy.

A managed support strategy helps to extend the life of servers through hardware maintenance support. With the right provider, hardware maintenance is easy. Typically, your problems can be resolved by placing just a single call and then letting your provider handle the rest.

The main issue that many companies have with using a third-party hardware maintenance provider is trust. Who are these people being allowed in the data center? Can their training, support and security practices be trusted? Even more important, will they be around for the duration of your maintenance needs? When an incident occurs at 2 a.m. on a Tuesday, all that will matter is having a provider with the right training to manage the problem.

How to choose the right service provider

When selecting third-party hardware maintenance providers, it is wise consider the following matters:

  • Their experience in hardware maintenance support;
  • Their investment in the training of the technicians who service the hardware;
  • The parts infrastructure that they have available;
  • Their investments in technologies like predictive analytics; and
  • The partnerships they have with original equipment manufacturers (OEMs).

Once you find a provider that you trust, the benefits can really add up. Extending the life of your useful servers through hardware maintenance means you can expect to see a better return on investment for that equipment. There are also fewer disruptions to operations because maintenance is constantly managed and equipment is kept running.

By working with a third party instead of the OEM, you also get to select your own life cycle approach to maintenance. If your equipment is still working and being properly managed, why should you rely on the OEM and its suggested refresh schedule? You can take control of your timeline and update your equipment when it makes sense to you — just like how you decide when to take your leather shoes to the cobbler.


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About The Author

Kendra Gullette

Global MTSS-MVS Offering Deployment Leader, IBM

Kendra Gullette is a CRM professional with a strong background in creating solutions for various industries and geographies. As a graduate of distinction from IBM's Global Sales School, her focus is always on the client and how to create the best solution with the right message for every deal. In her current role, she helps... Read more