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Three ways to motivate employees to embrace AI service desks
There’s a lot of debate in enterprise service desk circles: What is “high-touch” customer service? It used to be picking up the phone and… Read more
Q&A: How open source technology is shaking up the IT landscape
Open source software has become a critical player in the IT world, where 96 percent of commercial applications now include some kind of open source component.… Read more
CIOs put customer experience front and center with multicloud
Yesterday’s IT is too slow for modern business requirements. Vast data volumes and high demand for digital services necessitate going beyond data center… Read more
Why using blockchain for IoT could be your next competitive advantage
Analysts say the Internet of Things boom is just getting started. That means it’s time to talk about blockchain for IoT. Read more
Why IT managers worldwide are embracing the era of cloud-delivered wireless LAN
In this time of unprecedented network connectivity and availability, it’s critical for businesses to understand what their customers really want. What… Read more