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Three ways to motivate employees to embrace AI service desks

By Jeff Dean

There’s a lot of debate in enterprise service desk circles: What is “high-touch” customer service? It used to be picking up the phone and… Read more

By Jeff Dean
Global Lead, Digital Workplace Services, GTS, IBM

May 21, 2019

Q&A: How open source technology is shaking up the IT landscape

By Camilla Sharpe

Open source software has become a critical player in the IT world, where 96 percent of commercial applications now include some kind of open source component.… Read more

By Camilla Sharpe
Global SWS MVS Business Manager, Technology Support Services

May 16, 2019

CIOs put customer experience front and center with multicloud

By Mohammed Farooq

Yesterday’s IT is too slow for modern business requirements. Vast data volumes and high demand for digital services necessitate going beyond data center… Read more

By Mohammed Farooq
General Manager Brokerage Services, IBM

May 14, 2019

Why using blockchain for IoT could be your next competitive advantage

By Carol Zichi

Analysts say the Internet of Things boom is just getting started. That means it’s time to talk about blockchain for IoT. Read more

By Carol Zichi
Global Offering Manager for Enterprise Mobility Management, IBM

May 9, 2019

Why IT managers worldwide are embracing the era of cloud-delivered wireless LAN

By Aditi Rehan

In this time of unprecedented network connectivity and availability, it’s critical for businesses to understand what their customers really want. What… Read more

By Aditi Rehan
Offering Manager - Global Network Services

May 7, 2019

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