Tag Archive for: IT Support Services

U.S. Technology Services Providers May Face Challenges Abroad

By Kelley Katsanos

While the U.S. has become a major global provider of information technology services, fostering sales growth abroad remains a challenge. Read More

By Kelley Katsanos
News Writer

June 12, 2017

Tech Support Upgrades: Rip and Replace vs. Reuse and Repurpose

By Doug Bonderud

Enterprises need better tech support to meet consumer expectations. But what offers the best ROI: rip and replace, or reuse and repurpose? Read More

By Doug Bonderud
Freelance Writer

June 7, 2017

North American Cities Become Outsourcing Hot Spots for IT Solutions

By Jeff Bertolucci

When it comes to IT solutions, the best outsourcing locations might be close to home. Read More

By Jeff Bertolucci
News Writer

May 24, 2017

The Secret to IT User Satisfaction

By Arthur Cole

The right application management can help IT focus on improving performance in a new realm: user satisfaction. Read More

By Arthur Cole
Freelance Writer

May 1, 2017

Three Ways to Enhance Employee Productivity With End-User Support

By Edouard Rivet

Enhancing end-user support will empower your employees to be more productive while decreasing your support staff ratio. Read More

By Edouard Rivet
Mobility Sales Leader for Western Switzerland, IBM

April 24, 2017

One-Stop Support Strategy for the Open-Source Cloud

By Jacqueline Lee

No matter what lives in your Franken-cloud, the right technology support services partner can develop the one-stop support strategy you need. Read More

By Jacqueline Lee
Freelance Writer

April 17, 2017

Where to Use Cognitive Solutions in IT Support

By Carlos Demetrio

Using cognitive features to improve the human touch can enhance the efficiency of IT Support. Read More

By Carlos Demetrio
Certified Technical Solution Architect, IBM

February 27, 2017

Who Keeps Retail Technology Up and Running?

By Jacqueline Lee

Today's in-store retail technology ecosystem has more components to troubleshoot than ever before. Read More

By Jacqueline Lee
Freelance Writer

February 27, 2017

Retail Customer Satisfaction 101 in the Digital Age

By Militza Bishop

What's the single most important goal for any retailer in today's age of instant gratification? Customer satisfaction. Read More

By Militza Bishop
MVS Global Product Service Planning Program Manager, IBM

February 21, 2017

Global Politics and Technology Trends Bring IT Outsourcing Challenges

By Jeff Bertolucci

Evolving political and technological developments will cause IT outsourcing customers to rethink their IT service strategies this year. Read More

By Jeff Bertolucci
News Writer

February 15, 2017