Tag Archive for: IT Support Services

Where to Use Cognitive Solutions in IT Support

By Carlos Demetrio

Using cognitive features to improve the human touch can enhance the efficiency of IT Support. Read More

By Carlos Demetrio
Certified Technical Solution Architect, IBM

February 27, 2017

Who Keeps Retail Technology Up and Running?

By Jacqueline Lee

Today's in-store retail technology ecosystem has more components to troubleshoot than ever before. Read More

By Jacqueline Lee
Freelance Writer

February 27, 2017

Retail Customer Satisfaction 101 in the Digital Age

By Militza Bishop

What's the single most important goal for any retailer in today's age of instant gratification? Customer satisfaction. Read More

By Militza Bishop
MVS Global Product Service Planning Program Manager, IBM

February 21, 2017

Global Politics and Technology Trends Bring IT Outsourcing Challenges

By Jeff Bertolucci

Evolving political and technological developments will cause IT outsourcing customers to rethink their IT service strategies this year. Read More

By Jeff Bertolucci
News Writer

February 15, 2017

Keep Your Retail Business in the Lead With Third Party Support Services

By IT Biz Advisor Staff

Establish a flexible, powerful retail technology support strategy. Personalized, seamless, always-on cross-platform services require support services. Read More

By IT Biz Advisor Staff
IT Biz Advisor Staff, IBM

February 7, 2017

How Your Financial Institution Can Ensure Customer Satisfaction

By IT Biz Advisor Staff

Driven by evolving technologies and consumer expectations, financial institutions must provide richer, more convenient customer experiences than ever. Read More

By IT Biz Advisor Staff
IT Biz Advisor Staff, IBM

February 7, 2017

Why Are We Moving Toward IT-as-a-Service?

By Judith S. Hurwitz

Rising costs, increasing complexity and the need for business transformation are driving organizations to rethink IT. Read More

By Judith S. Hurwitz
President and CEO, Hurwitz & Associates

February 6, 2017

Global Sourcing: Offshore Outsourcing and Onshore Options Surge

By Doug Bonderud

The global sourcing market is shifting: Offshore openings are decreasing as onshore alternatives surge. Read More

By Doug Bonderud
Freelance Writer

January 30, 2017

Use Demand Forecasting for Better IT Asset Management

By Jacqueline Lee

Using digital technology to foster workplace collaboration and enhance employee productivity is essential for innovation. Read More

By Jacqueline Lee
Freelance Writer

January 30, 2017

Rapid Response Team: Why Every IT Department Needs One

By Jacqueline Lee

Your rapid response team members are the paramedics of your IT department: fast, highly trained, cool in a crisis and available 24/7. Read More

By Jacqueline Lee
Freelance Writer

January 24, 2017