Agile IT Growth Creates New Challenges for IT Leaders

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By: Kelley Katsanos|

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Big Panda recently released its annual survey covering the current IT monitoring landscape and the top challenges IT leaders can expect in 2017 as agile IT grows and becomes increasingly complicated, Help Net Security reports.

As Agile IT Increases, So Does Complexity

More than half of the respondents in the Big Panda survey represent organizations with more than 1,000 employees. However, 43 percent of respondents report their IT teams consist of less than 10 members. These results suggest IT leaders are facing mounting pressure to grow their capacity without raising headcount, according to the source.

Retaining qualified candidates as agile IT grows is also a challenge for businesses, with 82 percent of respondents citing this challenge as a main concern for this year.

To exacerbate these issues, the number of tools IT professionals rely on to do their work effectively is increasing, as the fundamental, supported systems they use are becoming more agile and complicated. In fact, the survey indicates IT experts use six to seven tools regularly, and more than 50 percent of respondents plan to expand their agile IT stack in 2017 even further, Help Net Security reports.

Furthermore, enterprises and small and medium-sized businesses are also reporting a higher frequency of both infrastructure change and daily and weekly code deployments compared to 2016, as well as an increase in DevOps methodologies.

Big Panda survey polled over 1,500 IT professionals in various industries, including technology, finance, telecommunications, health care and manufacturing.

Monitoring Strategy and Customer Experience

Although agile IT systems are creating challenges for IT leaders, a strategic monitoring process can make it easier to identify and address potential service disruptions. Organizations that build monitoring into code allow developers to actively maintain applications and create an agile environment.

However, even though the majority of survey respondents feel a monitoring strategy is important to their organization, only half of them have monitoring processes currently in place.

The survey data also indicates customer experience is key to staying competitive — making a monitoring process vital to manage agile IT systems effectively. Nearly three-fourths of Big Panda’s survey respondents cited customer satisfaction as a key performance indicator for the second consecutive year. Service-level agreement (SLA) compliance came in at a distant second, cited by only 45 percent of respondents.

“Companies everywhere are recognizing the crucial role that the digital customer experience plays as a key competitive differentiator,” said Assaf Resnick, CEO of BigPanda, according to Help Net Security. “Digital customers have come to expect constant availability and high quality of service as standard, so the difference between a good and a great business is now usability, personalization, cross-platform support and customer service.”

“As a result, IT performance will increasingly be measured against the success of the business, with KPIs such as customer satisfaction and SLA compliance taking the lead over traditional IT metrics, such as mean time to repair and incident volume. That’s why it’s critical for IT leaders to develop a future-proofed monitoring process that can effectively scale with organizational growth and handle the increased complexity and agility of modern IT systems.”

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About The Author

Kelley Katsanos

News Writer

Kelley Katsanos is a freelance writer specializing in business and technology. She has previously worked in business roles involving marketing analysis and competitive intelligence. Her freelance work appears at IBM Midsize Insider, Houston Chronicle's chron.com, and AZ Central Small Business. Katsanos earned a Master of Science in Information Management from Arizona State University as well as a bachelor's degree in Business with an emphasis in marketing. Her interests include information security, marketing strategy, and business process improvement.