How to manage multivendor technical support – best practices webcast

Today’s IT environments are multivendor – and increasingly complex. Having been built up over time in response to different business needs and initiatives, these environments often function well – but with a price to be paid in service and support. Multiple contracts with multiple vendors are unwieldy. Money and effort is frequently wasted. A single partner handling all service and support is a far better approach.

In this Webcast, you will learn:

  • What’s required to provide global technical services and support
  • What are the best practices for delivering high uptime for hardware software and networking equipment
  • Why the ability to handle both mobile and desktop environments is important
  • How a single partner saves time and money

 

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Speakers:

Matt Geusser

Managing Consultant

Excelon Development LLC

Stan Gibson

Moderator